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jim davies
07-03-2007, 11:23 PM
Over the years I have read numerous stories about Paypal hell. Well now its my turn.

It all started when I made a purchase, of course. In trying tp pay, there were problems of some kind at Paypal. Kept timing out
usually at the last screen. finally it went through but it looked like Paypal defaulted to grabbing the funds out of my bank account. I only use a CC for bookkeeping reasons, and have a Paypal only bank account with a minimal balance only because they demand it.

Anyway, jumping ahead,Paypal claims they paid the vendor twice and are demanding a refund from me! Vendor says not so. Trying to deal with Paypal is like pulling your own teeth. Every response I do get either answers a question I have not asked or mindlessly repeats the mantra. Needless to say, they have blocked access to the service until I give them $300, even though they acknowledge the mistakes are theirs.

Anybody ever had one of these resolved properly?

Tinkerer
07-04-2007, 12:19 AM
Jim... 1st off you sure the site that you paid from was " PAYPAL" and not a LAPYAP a mirror site. If sure it was paypal... you should be able to go to your transaction history and confirm a double payment as each transition has a unique number. Also paypal does not transfer/pay with anything other then your money. So the loss would be yours not theirs. The times I had to deal with them I called and spook to a real person. Hope you get it worked out.

emj
07-04-2007, 12:47 AM
Over the years I have read numerous stories about Paypal hell. Well now its my turn.

It all started when I made a purchase, of course. In trying tp pay, there were problems of some kind at Paypal. Kept timing out
usually at the last screen. finally it went through but it looked like Paypal defaulted to grabbing the funds out of my bank account. I only use a CC for bookkeeping reasons, and have a Paypal only bank account with a minimal balance only because they demand it.

Anyway, jumping ahead,Paypal claims they paid the vendor twice and are demanding a refund from me! Vendor says not so. Trying to deal with Paypal is like pulling your own teeth. Every response I do get either answers a question I have not asked or mindlessly repeats the mantra. Needless to say, they have blocked access to the service until I give them $300, even though they acknowledge the mistakes are theirs.

Anybody ever had one of these resolved properly?



As Tinkerer has already pointed out, you can check your transaction history up to a year. Sometimes that transaction history is hard to follow, especially if you get a refund using Paypal. It almost sounds like a "scam" or "spoof" deal going on.

IOWOLF
07-04-2007, 10:13 AM
somewhere I had an 800 # just for this type of problem. A big paypal hub is in Omaha and I know a few locals who work there, a few years back I got the #.

Bmyers
07-04-2007, 10:19 AM
this site has all the contact info for ebay and paypal
http://chrissyscollectibles.com/EbayResources/EBAY%20AND%20PAYPAL%20HELP.htm

jacampb2
07-04-2007, 10:28 AM
I had some trouble with them in the distant past, when they were firt starting up, but the last few years, since they got purchased by eBay, I think they have been doing fairly well. They now post a 800# in the paypal contact info on their site, if you call you get a real person and can get the problem resolved. In the past, it was electronic communication only, and piss poor customer service. Be very careful about following any link, or even a bookmark to paypal. I always type the URL, it helps to ensure you are really going to paypal.

About a year ago, I made significant ATM witdrawls from my paypal account to put the money in my business bank account, and paypal debited my account twice. Two transaction ID's at the same time, I didn't have enough funds in the account to have even been able to withdraw that much. Upon contacting them, thinking I was enroute for a battle, they told me they had a glitch with the debit/atm transactions, were aware of the problem, and it would be credited back to my account w/ in 24 hours. They took care of it, 24 hours later we were good again.

Later,
Jason

Dawai
07-04-2007, 07:06 PM
Look up the post I did last week.. if the 800 number is not there, I got it here in a notebook. I closed my paypal and my wifes account.

Had enough crap. Pay with check or money order or won't buy..

BigBoy1
07-04-2007, 08:37 PM
Had enough crap. Pay with check or money order or won't buy..


My exact sentiments. I had PAYPAL problems and will NOT deal with them for anything. They double billed and refused to acknowledge it. Lucky for me my credit card company was very nice and was able to get it resolved. I pay with a MO or forget the item.

Bill

jeastwood
07-04-2007, 08:53 PM
I had a real problem with Paypal when they switched from letting me use my credit card to demanding access to my bank account. I stopped using them when they made this policy switch; I just am not interested in letting such an entity into my bank account. I had a couple of go arounds with them, asking them how I could continue to be a customer without having to give them bank account access. Apparently one can obtain a Paypal credit card and use that, but I don't want to have yet another cc; just more opportunities for charges and hassles.

I've let every eBay buyer I deal with know about why I won't use Paypal.

What do you guys think; is this demand for bank account access OK with you?

Regards,

Jeff E.

Evan
07-04-2007, 09:11 PM
is this demand for bank account access OK with you?

Not for me it isn't. I wouldn't touch PayPal with a bank account full of old Russian Rubles.

jim davies
07-04-2007, 10:43 PM
Thanks all for the info. As far as a bank account, this seems to be Paypal's new policy and I followed advice from here a few years ago: I started an account just for Paypal and kept minimum amounts in it. The final reason for starting the account was that is the only way Paypal will payout to you, and someone refunded money to me that way. That and thinking I might become an Ebay seller instead of just a buyer...

Anyway, Paypal gives us all a taste of what it must have been like to live under communism. They are a total dictatorship, typical of no-competition environments. I think the Federal Trade Commision should investigate Ebay+Paypal. Time for some trust busting.

kap pullen
07-05-2007, 07:45 AM
I've done over 150 transactions with paypal in the past year with no problem!

Maybe I'm just lucky.

I went round and round with E-bay selling parts for live steam engines.

They claim "LIVE STEAM" is a trade mark of Hornby in England and can't be used in titles!

I tried to explain it's a hobby, not a trade mark but the mindless
corespondant wouldn't give in on that one.

I told her do an internet search on "Live Steam" and see what comes up.
My Google search dosen't have Hornby on the first page.

I've listed other Live Steam items before, and since without that problem.

I also asked them to supply a credit referance for the $$$ in Fees I've paid them. Don't bother on that account either.

As far as Paypal is concerned, I keep that account down to where they can't hurt me with an "uscray upmay".

Reguards

Kap

sandman2234
07-05-2007, 08:37 AM
I got a refund from Bargainland because those idiots couldn't find the stuff I had purchased (4 times now). The amount appeared to be wrong so I did some checking and they had shorted me part of the shipping. I called them, they refused to pay any more, so I called Paypal. They reimbused my account right then, and never even argued. I was amazed at actually getting someone from Paypal on the phone, much less getting instant results from them.
David from jax

pgmrdan
07-05-2007, 10:54 AM
I killed both my paypal and my ebay accounts last week.

ebay had put on some software maintenance that made it look like my account may have been tampered with so they changed the password. At first I thought it might be a scam but it wasn't.

I decided to make life simpler and just cancel both accounts.

I may start up another ebay account and only buy stuff that I can pay for with a money order or personal check.

Having paypal tied into a credit card and a bank account scares me after all of the horror stories I've read.

pcarpenter
07-05-2007, 11:17 AM
When did Paypal *require* (as opposed to strongly encourage) you to let them have access to your bank account? They keep trying to get me "verified" (give them access to my bank account) and I decline each time.

I use it off and on all the time for ebay purchase and pay through a credit card. I like the leverage that Visa must have with them. I think there is an upper limit on the amount per unit of time you can buy that way. The only really big dollar item I bought on Ebay was my milling machine at around $3k and I took a cashier's check when I picked it up.

Is this really a very recent policy change or did you just give in to their persuasion to get "verified"? My most recent transaction via Paypal was within the last 4 weeks and that one went against my credit card. I have other automated bill payments against my bank account, but frankly with the amount of paypal fraud, I just don't want to risk it with them.

Paul

hornluv
07-05-2007, 11:41 AM
I've been using Paypal for years now and have never had a problem. I use their shopping cart on my website and it has only been convenient. They've never tried to take money from my account without my knowledge. They are always responsive to my questions. Whenever I make a change to my password, add or delete an email address, make a transfer to or from my account, send a bill, etc, they notify me to make sure that I know that action has been done. They're a business and just like any other business, they know that if they act like Big Brother or whatever, we aren't going to use them, so what's good for us is good for them. About the only gripe I have is that it takes 3 to 4 days to transfer money TO your account, but it is instantaneous when they take it FROM your account. That doesn't make too much sense to me.

Stuart

bhjones
07-05-2007, 01:13 PM
I opened a paypal account ages ago and have since closed the bank account that is listed in their records. All my transactions are via CC and paypal it seems, never checks the status of the now defunct bank account.

I do a fare amount of ebay/paypal transactions and have had zero trouble with either of them. In fact Ebay has allowed me to tool up the shop for far far less than if I was forced to source tools in other ways.



Not for me it isn't. I wouldn't touch PayPal with a bank account full of old Russian Rubles.

mayfieldtm
07-05-2007, 04:01 PM
I use Paypal only when necessary.
Never had problems, just don't trust them from all the troubles I've heard about.

It's a shame though, good idea, would be handy otherwise.

Anyone hear anything about the upcoming Credit Cards with a changing security number in the corner??
Every couple of minutes it changes, and the Card company always knows what it should be, for verification. This forces the Buyer to have the card in-hand.
Should work very nicely, especially for web orders, at least until someone figures out the random number generators' algorithm.

I want one. Have not heard when they will be available, I understood very soon.

Tom M.

jim davies
07-05-2007, 06:24 PM
update on Paypal hell: After a series of emails, none of which came close to remotely dealing with the issues [although each one a had a cheery feel-good quasi-psychobabble sentence in it] they sent me a email purporting to be from a real person asking "how'd I do?"

Needless to say, at the end of the online quiz, the paypal site locked up and all the info went into never never land.

jeastwood
07-05-2007, 09:46 PM
pcrpenter,

I did the same as you for a long time, ignoring the invitation to "get verified". Their policy changed quite a while back, over a year ago. The thing is, they have set an upper bound on how much you can charge via Visa; not per transaction, but cummulatively. Once you reach that limit you don't get to pay via Visa anymore, unless you get a Paypal Visa card. Or, provide access to you bank account.

I spent a long time going around with them, asking them how to maintain the status quo of paying via Visa. They would not allow me to do that.

Once you hit their limit, you have to "get verified" and play by their rules.

I may see if my bank will let me open up another account at no charge that is hermetically sealed off from my other accounts; if so, that would be a way to go with minimal risk.

Regards,

platypus2020
07-05-2007, 10:10 PM
I gave up using Ebay/PayPal, in my option, the true evil empire. Bought some MT#2 collets from 800watt, took well over 2 months to get the products, after 3 weeks and after getting 2 "shipped" messages, contacted Ebay/PayPal, and to file a claim. They refused to talk to me, or call the seller, 6 weeks later finally got a message from Ebay/PayPal, asking about my shopping experience, told them I still hadn't received the collets, they said they had been shipped 2 months before by UPS, when I asked for a tracking number, they said it was none of my business, but strangely the collets arrived about 3 days later, by US mail. Apparently there is no oversight or control on Ebay/PayPal, and they can do as they please. I won't let my wife have access to my bank accounts (a product of 2 divorces), so why would I let Ebay/PayPal.

Jack

Evan
07-06-2007, 08:45 AM
I may see if my bank will let me open up another account at no charge that is hermetically sealed off from my other accounts; if so, that would be a way to go with minimal risk.

There is no way to do that at the same bank. Use another unrelated bank.

PayPal is largely unregulated as yet. They have so far successfully avoided being declared a bank or financial institution and so do not fall within the scope of the regulations that govern that market.

Liger Zero
07-06-2007, 11:27 AM
I use a Green Dot card (prepay debit/credit card) for all Paypal transactions. That way if something goes wrong they're not draining my proper accounts.

More or less I hand a wad of cash to the clerk at the store, pay a fee and that amount appears in my Green Dot account. For example I want to spend $50 on a tool I put EXACTLY $50 on the card and go from there. If they try to take more than $50 out of the account it is denied. No bounce, no fees, no hassle.

I also pay all my bills electronically from a prepaid account for the same reason. I went through a protracted bout of unemployment/temp-work a few years ago and I went through the nightmare of not having a paycheck one week and the electronic bill pay removed a $300 hole, plus fees and they resubmitted it three times for a total of over $2,700 in fees and interest. Taken me two years plus to clear up the credit hassles that caused.