I bought a new chainsaw yesterday-----twice!!! First saw I picked up at the new Lowes store--a nice light 16" Poulan for $201.00 including tax. I brought it home and started cleaning up the mess of fallen pines in my backyard that happened from that first heavy wet snow last November. It ran good for about 20 minutes, then it would start, but as soon as I tried to give it any gas it would die. After 30 minutes of yanking starter cord and cursing, I called the store and told them that their saw didn't work worth a ****. The salesman said "Well you probably have to adjust the carburetor a bit"---To which I answered "Horse****---I am not going to start screwing around with a chainsaw thats only one hour old."---I may even have raised my voice a bit. So then he said "Well, we don't service the saws here, but don't worry, its brand new it will be under warranty---just find an authorized dealer in your area and have him look at it". At that point I really did raise my voice (I remember quite clearly) and said---"I'm going to be over at your store in 20 minutes with this saw, and if you don't give my money back, I'm going to pull your f#$&*g arms and legs off!!" Then I hung up and threw the new saw in my truck and raced over to Lowes. I calmed down a bit on my way over, and thought "Is this really worth going to jail for??? Of course, the answer was YES!!! Mr Rupnow is done with being screwed with at the hands of sales clerks. The decision was made. Money back, or wounded sales clerk!!! I screamed into the parking lot full of Saturday shoppers and stomped into the "returns" section of the store, and told the counter girl "Get Mike the chainsaw sales clerk up here right NOW!!!"
So---Up come Mike, all full of apologies, Gee, Poulan is one of their greatest saws, simply didn't know how this could have happened, yada, yada, yada.----Upshot of story is that I then left the store with a new 16" Husquevarna saw---which I paid $390.00 for.---And it worked like a charm when I got it home.
There is no moral to this story, other than the fact that I wish I would quit buying cheap things and expecting them to work like expensive things, and if you ever feel like you may have LOW blood pressure, I know what to do to get it HIGH again----Real HIGH.
Brian
So---Up come Mike, all full of apologies, Gee, Poulan is one of their greatest saws, simply didn't know how this could have happened, yada, yada, yada.----Upshot of story is that I then left the store with a new 16" Husquevarna saw---which I paid $390.00 for.---And it worked like a charm when I got it home.
There is no moral to this story, other than the fact that I wish I would quit buying cheap things and expecting them to work like expensive things, and if you ever feel like you may have LOW blood pressure, I know what to do to get it HIGH again----Real HIGH.
Brian
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