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View Full Version : Great Support from Clausing re: Atlas Machine



EddyCurr
10-25-2012, 01:03 PM
A thread to mention the great treatment received from Clausing
regarding some spares ordered for an aging Atlas machine tool.

Happily, the machine is is good order. But when I discovered that
Clausing continues to support the brand, I elected to try ordering
wear parts in anticipation of the eventuality that same will need to
be replaced.

From start to finish I received prompt, effective communication. Prices
were fair on the parts still available. Order preparation and shipping to
an international address was quick and trouble-free.

Not unexpectedly, some parts are no longer available from Clausing.
What WAS unexpected was the very helpful assistance received
toward fabrication of replacements.


Clausing Service Center
1819 N. Pitcher Street
Kalamazoo, MI 49007-1886
Ph 800.535.6553
Fx 269.342.7888

Parts
Ph: 800.323-0972
Fax: 269.342-7888

email: info at clausingsc dot com
Jolene Olds - Customer Service Manager

Very pleased.

flylo
10-25-2012, 01:25 PM
They do a super job. I stopped in to but a whole $2 pin & spring, when they brought it from the back it was packed like it was shipping around the world. The packing cost more than the part!

Tony Ennis
10-25-2012, 07:44 PM
Jo @ Clausing is awesome.

sasquatch
10-25-2012, 08:24 PM
I keep reading numerous times in the past and again in this post about how awesome "Jo" is.

I think we really need a pic of "Jo" here just to see exactly what you guys are referring to!! Lol

Mike Burdick
10-25-2012, 08:43 PM
...and if they don't support the part anymore then they'll send you a copy of the drawing at a reasonable cost!


.

uncle pete
10-25-2012, 09:37 PM
Ditto on Atlas / Clausing and Jo too. Very helpful, knowledgeable. And they still operate old school style and IMO how the vast majority of businesses should but don't today.

Pete

Rex
10-26-2012, 02:52 PM
Jo is the Atlas Angel.
No pic, use your imagine