Good evening all,
A couple of months ago I decided that fighting a milling machine with forty five thousandths of an inch backlash in the x axis screw and non adjusting dials on both axes I would mount a DRO.
Since I'm not making parts for the space shuttle I don't need a six hundred dollar unit. So DROPRO, Acurite et al., while excellent units are too expensive for my needs. Andy Jackson doesn't blink every time I open my wallet, and I am willing to spend a few bucks to make my machine a little easier to operate.
Off to the Shars catalog and eBay. Shars units looked to be identical to the iGaging products on the auction site. The latter three axis readouts priced at $135 shipped looked good.
A quick trip to YouTube and visiting everything from the sacred to the profane I thought I would give iGaging a try, in spite of one YouTuber not knowing the correct pronunciation of iGaging.
Now, I am not a xenophobe nor sinophobe. I understand how the global economy works and that inexpensive sometimes very inferior products are available from Asia. I knew I wasn't getting a Cadillac instrument at a Yugo price.
The set came and I installed all three readoutson my mill. No installation problems. The functions are bare bones. I knew that going in. THey are accurate to the extreme ends of travel, respond quickly and do a fine job for my purposes. The screens are large and easy to read. However the angle of the display has to be adjusted depending on the brightness and source of light. Not molecular biology by any means.
So, why this post? factory support and lack thereof.
In the course of mounting and fixturing a pump housing probably too large for my machine the magnetic strip mounted on the back of the table got damaged. Not mortally wounded but I had to cut off about nine inches and reinstall it, losing a lot of travel. it's fairly easy to remove on the odd occasion I need to mill a piece ten or so inches long.
So call iGaging and order a new 24'' magnetic strip, problem solved right?
WRONG!
eBay sellers' response: ''no parts''. Simple, direct, eloquent.
I called iGaging in San Clemente Ca. and was told by the rep they didn't carry service parts for the units and he wouldn't be able to break up a new set to provide one. He then added that I could get a new one and use the strip out of it. He did say he would see what he could do and get back to me. That was three weeks ago. No call yet. or......BTW he could sell me a complete unit. This guy was thinking at a level unatainable by ordinary mortals.
I then asked him what they do about warranty replacements as the product is warranted. He explained that they had a procedure and system for that. So not wanting him to reveal trade secrets I didn't ask any more questions.
In summery then for all of you who got this far and to prevent further eyestrain, here is my take on the product.
1. It is a good accurate instrument. has a good price/value relationship. It has limited functions but does everything it's supposed to well
2. It is easy to install, not bulky with a bunch of universal brackets and hardware.
3. Worth the money, IMO yes if you understand that the functions are limited there is no factory support.
My options are: To bitch and moan about it or buy a new unit. I can live with the situation until I decide to pop $50 for a new 24'' instrument which I will probably do. Even with the replacement It's cheaper than the Shars DRO and well under the no name Chinese clones of AccuRite.
I should have titled this post "parts, parts, we ain't got no stinkin parts."
Tony
A couple of months ago I decided that fighting a milling machine with forty five thousandths of an inch backlash in the x axis screw and non adjusting dials on both axes I would mount a DRO.
Since I'm not making parts for the space shuttle I don't need a six hundred dollar unit. So DROPRO, Acurite et al., while excellent units are too expensive for my needs. Andy Jackson doesn't blink every time I open my wallet, and I am willing to spend a few bucks to make my machine a little easier to operate.
Off to the Shars catalog and eBay. Shars units looked to be identical to the iGaging products on the auction site. The latter three axis readouts priced at $135 shipped looked good.
A quick trip to YouTube and visiting everything from the sacred to the profane I thought I would give iGaging a try, in spite of one YouTuber not knowing the correct pronunciation of iGaging.
Now, I am not a xenophobe nor sinophobe. I understand how the global economy works and that inexpensive sometimes very inferior products are available from Asia. I knew I wasn't getting a Cadillac instrument at a Yugo price.
The set came and I installed all three readoutson my mill. No installation problems. The functions are bare bones. I knew that going in. THey are accurate to the extreme ends of travel, respond quickly and do a fine job for my purposes. The screens are large and easy to read. However the angle of the display has to be adjusted depending on the brightness and source of light. Not molecular biology by any means.
So, why this post? factory support and lack thereof.
In the course of mounting and fixturing a pump housing probably too large for my machine the magnetic strip mounted on the back of the table got damaged. Not mortally wounded but I had to cut off about nine inches and reinstall it, losing a lot of travel. it's fairly easy to remove on the odd occasion I need to mill a piece ten or so inches long.
So call iGaging and order a new 24'' magnetic strip, problem solved right?
WRONG!
eBay sellers' response: ''no parts''. Simple, direct, eloquent.
I called iGaging in San Clemente Ca. and was told by the rep they didn't carry service parts for the units and he wouldn't be able to break up a new set to provide one. He then added that I could get a new one and use the strip out of it. He did say he would see what he could do and get back to me. That was three weeks ago. No call yet. or......BTW he could sell me a complete unit. This guy was thinking at a level unatainable by ordinary mortals.
I then asked him what they do about warranty replacements as the product is warranted. He explained that they had a procedure and system for that. So not wanting him to reveal trade secrets I didn't ask any more questions.
In summery then for all of you who got this far and to prevent further eyestrain, here is my take on the product.
1. It is a good accurate instrument. has a good price/value relationship. It has limited functions but does everything it's supposed to well
2. It is easy to install, not bulky with a bunch of universal brackets and hardware.
3. Worth the money, IMO yes if you understand that the functions are limited there is no factory support.
My options are: To bitch and moan about it or buy a new unit. I can live with the situation until I decide to pop $50 for a new 24'' instrument which I will probably do. Even with the replacement It's cheaper than the Shars DRO and well under the no name Chinese clones of AccuRite.
I should have titled this post "parts, parts, we ain't got no stinkin parts."
Tony
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