First, if anyone has a thought on a spindle tach for a Griz G0463 let me know.
I bought a mill for dad a bit back and finally got everything worked out.
To start, here is the critter.
I emailed the Griz help department before the purchase to ask about inventory and the ability for me to pick up the machine at my local shipping hub. They told me it would be no problem and people do it all the time.
I placed the order on the Griz website. Very easy as you might immagine. And I added the bit about the local pickup in the notes. I then followed the Griz directions on sending an email noting that I would not like to be added to all of the extra email lists they have to send me junk mail.
So the next day I got an email noting my order was received and that I would not get any junk emails. They also noted that they placed my order on hold because that could offer me a lift gate at delivery for an extra $30.
I sent back an email letting them know they need to read the instructions in my order. I also noted that Griz had already told me that a local pickup was no big deal.
I got an email back about 2 min later (supprise) telling me that my order was shipped and they were sorry for the delay.
I then got a message from the delivery agency telling me that they were going to deliver the mill to my house on monday between 1 and 3. I called back, only getting a voicemail, and left a message telling them to read the shipping instructions. Please dont deliver I asked, I will pickup. No return call.
Monday, I got a call from a truckdriver asking for directions to my house. I explaned to him my shipping request. He said no problem. I could pick up the shipment anytime between 9:00 am Monday till 12:00 noon Saturday. Cool, this might work out.
I got the machine, gave it to dad and then moved it into his basement wth the brother-in-law.
Now the fun starts. 2 weeks later I get a letter form the shipper caliming that I owe them an extra $XX because I refused the shipment. And it was not a cheap bill.
I didnt bother calling the shipper but I did email Griz. In 3 days they took care of everything with the shipper and called me back letting me know the issue was resolved.
Now, Griz could have told me it was my issue. But they didnt. They went through a bit of trouble getting it workd out for me. And even thougth I had to remind them of the instructions, they were quick to fix things and make me happy.
So, I am one happy customer. Use info as needed, just a happy customer, no affiliation, bla bla bla.
And, as soon as we (dad and I) get it up and moving, I will drag a dial indicator around on it and let you all know how it measures up.