Craftsman tool returns

[dan s]

That is probably the kids these days would rather look for a "hook up" rather than to pay for something like the rest of us.

I find your comment midley insulting, considering last time I checked no age group could lay claim to the moral high ground.

[Dawai]

Yeah, I know what you mean about sears... CRaftsman tools..

It took the poor sob about twenty years to get his money paid to him on the push-button release ratchet. THEY Copied it and refused to pay him.

I take my stuff back and let them replace it, my fault, thier fault, a apprentice's fault that broke it.. etc.
+
Ask them about thier warranty on thier made in CHINA electrical tools.

I have a large number of craftsman tools. I do appreciate the warranty. THE old stuff is better than the new stuff for sure thou. I mean the finish on the newer tools looks like crap. THE old ones almost looked as good as snap on or S&K

[BudB]

I was working security for Sears back in the 70's when they changed the warranty on drill motors and such from lifetime to one year.......More than one fuming customer had to be escorted from the store. Some people were returning rolling tool chests because of a broken caster or drawer slide. I had to witness the compaction of these perfectly good boxes. So sad.

[Scishopguy]

I find your comment midley insulting, considering last time I checked no age group could lay claim to the moral high ground.

Sorry Dan, no insult intended. I just see too much of it living in a college town, where the average age is about 25. I had a real hard time with my own kid trying to teach him what is right and wrong because all his "buds" were always bragging about getting hook ups from their friends who worked at restaurants. Free food for all your friends. I know that my generation has plenty of dishonest folks. Hell, I deal with them any time I have to hire anything done. It is a rare and happy thing to find someone who is not trying to rip you off these days.

[lynnl]

This problem is not just limited to Sears' tool return policy by any means. I've heard numerous disgusting examples from friends who had worked or spouses worked at retail outlets with liberal return policies: People buying big ticket (relatively) items like TV's, appliances, etc. and using them for a period, then returning them to go pull the same scam at some other outlet. One coworker's wife managed a Service Merchandise store here locally, and he said after a time you start seeing a pattern developing with certain people, ...buying, but then always returning, in an obviously used condition, then a few months later buying the same thing again.

Yep, we all end up paying for that kind of thing in one way or another. Makes you wonder about the mentality of some of these high lever managers.
I bought a pocket knife several years ago from WalMart... it was a Schrade as I recall, the Uncle Henry, or Uncle <somebody> model. And it came with a certificate that you were to register with the knife company, and they guaranteed replacement if you LOSE it. Now how's that for a fraud setup!!
(I still have mine BTW. ...and only the one!! )

Certainly, replacement for a tool that breaks is a good marketing strategy. But replacing a rusty one...?? Rediculous!

[IOWOLF]

There is an old saying"Let the buyer beware" or some such.
This has been going on since we traded rocks for rocks.

When a company opens itself up to such, let the Big Business beware.
On the same note, Do you really think that stores will drop there prices if no body ever "steals" from them.I think not,But hey, live in your dream world,and I will pick up $20.00 bills I find on the ground and keep them.And if I decide to Upgrade My tools no matter how I get them it is my business.
Your opinion may vary.

[Too_Many_Tools]

I was working security for Sears back in the 70's when they changed the warranty on drill motors and such from lifetime to one year.......More than one fuming customer had to be escorted from the store. Some people were returning rolling tool chests because of a broken caster or drawer slide. I had to witness the compaction of these perfectly good boxes. So sad.

You raise several good points here.

I have no problem with a company changing their warranty policy (though it may influence my future buying decisions) BUT I expect the tools I have brought with the OLD (and likely better for the customer) policy to be supported as promised....otherwise I will be one of those FUMING customers...you make a promise, you keep a promise...whether you an individual or a company.

Now the other situation of companies simply trashing tools because they are unwilling to sell them at a discount or to do a simple fix is a scam they play on suppliers and insurance companies. This behavior raises costs for the buying public and is as dishonest as those who buy and return for convenience.

I note that several companies that I have dealt with in the past now charge a restocking fee on ANYTHING that is purchased. I have informed these companies that I will not be doing business with them any longer...and I am NOT one of those who normally return items purchased. I refuse to be charged a restocking fee on a new item that is defective when purchased.

TMT

[rantbot]

I had a Craftsman socket attachment split in half. One half flew into the woods and I was left with the other half, which said "AFTSMAN" on it - the "C" was lost with the other part in the woods. The guy at Sears mused for a few seconds - "... I don't know; I don't think we cover Aftsman ..."

Just joking on a slow day; he exchanged it. I haven't busted the replacement yet.

[Wayne02]

I'm going to order a torx bit socket set and Sears has an S&K set I like. If I buy a S&K tool from sears does it carry the same replacement warranty as the craftsman tools???

[Tin Falcon]

I have heard of folks buying big screen TVs just before the super bowl then returning them right after. I have also heard of ladies buying a dress for a special event wearing once then returning it. Buying with the intent of using and returning is dead wrong. I do not Know anyone personaly that does this. This behavior drives up the prices for us honest ones.
Tin