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Thread: pacific tool and guage

  1. #1
    Join Date
    Jan 2004
    Location
    Cold Lake,Alberta
    Posts
    180

    Default pacific tool and guage

    about the 21 st of January I placed an order with pacific tool and guage. all three items appear to be out of stock. all attemps by e-mail to ask about possible shipping date, have gon unanswered. they don't appear to be monitoring their e-mail. has any one on this forum dealt with this company and ever had difficulty with communication? doug from cold lake.

  2. #2
    Join Date
    Dec 2006
    Location
    North west California
    Posts
    1,097

    Default

    I live less than 100 miles from Pacific Tool and Gauge. All my dealings phone or email have been very satisfactory. There has been a couple of large power outages in this time frame.
    Pacific Tool & Gauge
    675 Antelope Rd,
    White City, OR 97503
    Call us: (541) 826-5808
    Email: sales@pacifictoolandgauge.com
    Fax Number: (541) 826-5304

    Fax: (541) 826-5304

    Hours 7-4 Monday Friday Pacific time

  3. #3
    Join Date
    Nov 2003
    Location
    Virginia
    Posts
    1,183

    Default

    I have dealt with them for a very long time. They have, and still it appears, to be going through serious growing pains. At one time you could call and talk with someone that actually new a little bit about the business. Now, you get put on hold and you might get a proper answer when they return. I have bought brand new reamers that wouldn't cut a chamber, but they did replace it, sent it out before I could get the one I had in the mail back to them.

    I think the next reamer I get I'll have to go to JGS or Manson. They may be a bit more, but the chances of getting what you want and that it will cut properly is much better.

  4. #4
    Join Date
    May 2005
    Location
    Milwaukee
    Posts
    1,039

    Default

    I've had spotty results by email. Sometimes good, sometimes no reply. Phone is the more reliable method.

  5. #5
    Join Date
    Jan 2004
    Location
    Cold Lake,Alberta
    Posts
    180

    Default

    /thanks for the replies. it seems that others have experienced similar failures to communicate. however, it is reassuring that they have been in business for a long time. if I am patient, my order will eventuly be fulfilled. ( one reamer,reamer micrometer attch,,and a floating reamer holder)

  6. #6

    Default

    Apparently not a great place to work either.
    https://www.indeed.com/cmp/Pacific-Tool-&-Gauge/reviews

  7. #7
    Join Date
    Oct 2002
    Location
    Russellville, AR
    Posts
    1,174

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    Once interviewed for a job there, phone interview only. Notified a week later that the company had sold and the new owner had a relative to put in the shop manager's position that I had interviewed for.

  8. #8
    Join Date
    Nov 2003
    Location
    Virginia
    Posts
    1,183

    Default

    Quote Originally Posted by ulav8r View Post
    Once interviewed for a job there, phone interview only. Notified a week later that the company had sold and the new owner had a relative to put in the shop manager's position that I had interviewed for.
    How long ago was this? I never heard David Kiff sold out. Back when he started his business, I spoke with him often. His company grew so fast, the quality and customer service went downhill fast.

  9. #9
    Join Date
    Oct 2002
    Location
    Russellville, AR
    Posts
    1,174

    Default

    I think about 2004. Who knows if they told me the truth.

  10. #10

    Default

    Two years ago I ordered a .22 K Hornet reamer from Pacific Tool. Said it was in stock. Waited, waited, waited. Call finally got thru and I was told that it was never in stock, and was scheduled to run "in a couple of weeks". Waited, waited, waited. Another call a month later, "Oh, they forgot to run it". That B.S. went on and on and on. SIX MONTHS later I got the reamer. Never again! I call Dave Manson now. Even customs he gets to me in 30 days or less. Always answers inquiries same day or next.

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