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Thread: OT - Amazon customer service

  1. #1
    Join Date
    Jan 2017
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    414

    Default OT - Amazon customer service

    I just bought a water softener from Amazon. Upon unpacking it I found that it was missing a piece if 1/4" tubing, 5' long. I started a Chat with Amazon to get that part. It went like this:
    Me: I received the order, but a part is missing & I'd like to get that part.
    Amazon: We can send you a replacement softener & you would have to send the 1st one back.
    Me: No, that would be a major hassle, I just want the part.
    A: We don't have the parts, how about we send you a replacement softener and you don't send the 1st one back? [I.e., they send me a free $600 softener]
    Me: Never mind, I'll just get the part locally.
    A: Well, let me see if I can get you a discount. Would 50% be OK? [$300 credit for a piece of tubing]
    Me: It sure would, thanks.

    Later I find the tube - it was inside the brine well, which you wouldn't open unless you had the tube to install. So, I started another Chat:
    Me: I found the tube, so you can cancel the discount.
    A: We are happy that you found the missing part and you don't need to worry. Please accept this discount as a good will from our end [!!]

    I'm amazed that their customer service would have the latitude to be so generous.

  2. #2
    Join Date
    Nov 2007
    Location
    Woodinville, WA
    Posts
    9,617

    Default

    They are very good with upset customers (and I have benefited myself), but remember, they just stick any discount or consideration back the seller or supplier. Tough to be in business with Amazon

  3. #3
    Join Date
    Jul 2007
    Location
    West Michigan
    Posts
    3,020

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    A couple of years ago I ordered a LED projector for my shipping container/mancave in Arizona. As soon as I hit buy now I was that it was set to ship to our house in Michigan so I messaged the seller immediately and explained that I needed the shipping to be to Arizona. They said they would take care of it.

    It was supposed to have a tv tuner built in. When I got it I realized that the antenna connection was some odd ball compared to what we use in the USA. I ordered an adapter and hooked it up and the tuner still didn't work so I messaged them that I wanted to return it. They said it might be a bad unit and they would send me another one and that I should just keep the original one that they sent me. The tuner didn't work on the second one either but I decided to keep them at half price and just use a converter box that I had a couple of back home.

    A couple of weeks later I had friend back in Michigan check on the house and he found a box in front of our locked garage. He said it looked like it had been there for months of Michigan winter. I had him cut it open and there was a perfect like new box with another projector in it. Evidently they didn't get it all cleared up on the shipping address so I ended up with three of them for the price of one. I don't know how they make any money doing that.

    Brian
    OPEN EYES, OPEN EARS, OPEN MIND

    THINK HARDER

    BETTER TO HAVE TOOLS YOU DON'T NEED THAN TO NEED TOOLS YOU DON'T HAVE

    MY NAME IS BRIAN AND I AM A TOOLOHOLIC

  4. #4
    Join Date
    Jan 2003
    Location
    Atascosa County, Texas
    Posts
    8,173

    Default

    I'm kind of liking Amazon now. I live in a rural setting and the house sits back about 1/4 mile from the road. It used to take a week to get anything sent via FedEx or UPS. Prime cut that down to about three days if it was sent by mail. Amazon has their own delivery trucks for this area now. I can order some things tonight and have it tomorrow. And this is seven days a week! Some items still take extra time (ground ship from vendors or items not at the regional center) but it's typically not more than two days.

    The only problem with the new driver(s) is my package hasn't been delivered to the same place yet. Once just over the fence down front. Once on the front porch. and once on the back porch. At least they take a photo of where they placed it so I can usually find it.

  5. #5
    Join Date
    Sep 2008
    Location
    WI/IL border
    Posts
    2,318

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    IMHO, Amazon is the best US company now. I only hope that buyers won't abuse the service it provides.

  6. #6
    Join Date
    Jan 2004
    Location
    Missouri
    Posts
    31,565

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    I got some auto parts (taillight and front turn signal for 1989 Volvo. The parts were a fraction of the cost of OEM parts, and they looked good.

    They were made in various odd places such as Estonia, and they almost fit correctly. Almost.

    rather than deal with Amazon and the "we'll replace them" deal, I made them work. But I am not in a big hurry to try Amazon again. If I had let them replace the parts, the replacements would not have fit any better, and I needed to have the car pass the State safety check.
    Last edited by J Tiers; 07-19-2019 at 01:35 AM.
    1601

    Keep eye on ball.
    Hashim Khan

  7. #7
    Join Date
    Mar 2015
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    3,929

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    Quote Originally Posted by lakeside53 View Post
    They are very good with upset customers (and I have benefited myself), but remember, they just stick any discount or consideration back the seller or supplier. Tough to be in business with Amazon
    Tough to be associated with Amazon in any way. Atlas pilots are paid less than half of what I make for doing the same exact job. The difference? Connie Kalitta told Bezos to F off, while Atlas management allowed Bezos to hold the option of owning 40% of the company. If you don't think Bezos has a negative influence on Atlas pilots getting a new contract, I got a B29 to sell to you.

    Sent from my SM-G950U1 using Tapatalk

  8. #8
    Join Date
    Feb 2016
    Location
    Edmonton, Alberta, Canada
    Posts
    1,042

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    I've got some very good deals from Amazon US, but Amazon in Canada is relatively poor for product selection and is prone to having stupid high prices (like 4-10x the price for the exact same product on amazon.com).

    Amazon just gave the O.P. a good deal by taking all that money out of the cash register of the seller, who likely still needed to pay amazon full commission for the "sale".

    But as a seller/supplier for any of the big companies (Walmart, Lowes, Home Depot, ebay, amazon, etc), you get to take it in the shorts, as otherwise they just drop you.

  9. #9
    Join Date
    Mar 2012
    Posts
    170

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    On Prime Day, Amazon mistakenly listed a bunch of expensive photo equipment for $98.94, one of the items being a $13,000 lens. They seem to be honoring the sales....

    https://boingboing.net/2019/07/18/am...sold-a-13.html

  10. #10
    Join Date
    Mar 2015
    Posts
    3,929

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    Quote Originally Posted by Wheels17 View Post
    On Prime Day, Amazon mistakenly listed a bunch of expensive photo equipment for $98.94, one of the items being a $13,000 lens. They seem to be honoring the sales....

    https://boingboing.net/2019/07/18/am...sold-a-13.html
    Now that is a "You Suck" situation.

    Sent from my SM-G950U1 using Tapatalk

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