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OT: Dell support

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  • OT: Dell support



    So today I have a problem with my computer at work, and have to call Dell technical support so I can get warranty service on my machine. The music on hold for the "Gold Technical Support" included:


    "I could wile away the hours
    conferring with the flowers
    consulting with the rain.
    And my head I'd be scratchin'
    While my thoughts were busy hatchin'
    If I only had a brain"


    That's from the Wizard of Oz, of course. I wonder how other "Gold Technical Support" customers react to that.
    The curse of having precise measuring tools is being able to actually see how imperfect everything is.

  • #2
    that is a classic!! have to wonder if it was amusing to someone at dell as well.

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    • #3
      Ah, the days of Dell tech support. At least you have gold so you can speak to someone in North American.
      John

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      • #4
        Don't get me going on Dell "support".

        plm

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        • #5
          We have Premier Support and wait times can be horrible. I think I've been on hold for 30 minutes on numerous calls.

          Thank goodness our support structure changed and we just deal with corporate support and they deal with Dell.

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          • #6
            I've dealt with the support people in India quite enough. My next laptop will come with LOCAL warranty service. Period.
            Mark

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            • #7
              Bob Hobbebi,Dell Tech rep.

              "Thank you sir for calling Dell support you American devil you,would you like to buy a slurppy?"
              I just need one more tool,just one!

              Comment


              • #8
                Well, I guess it could have been worse. I only had to reboot my computer 4 times before he agreed that I needed some new hardware. At least he had a Texas accent, and didn't say

                "I am thinking you will be needing to be booting your computer, sir."

                Yeesh. Well, it looks like my laptop needs a new "motherboard".

                -M
                The curse of having precise measuring tools is being able to actually see how imperfect everything is.

                Comment


                • #9
                  I buy hp, I help my dell friend owners at times but the bottom line is %98 is behind the keyboard on both brands.(both are good)

                  The dell seemed fine to me, but I dont buy them.

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                  • #10
                    All that needs to be done is to use the facilities provided

                    One simply sends an E-Mail to a friend.

                    All publicity, some say, is good.

                    And if the rest of the readers agree- they send the E-mail of the correspondence.

                    Mutterings down in the Dell?????????

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                    • #11
                      <font face="Verdana, Arial" size="2">Originally posted by tattoomike68:
                      I buy hp, I help my dell friend owners at times but the bottom line is %98 is behind the keyboard on both brands.(both are good)

                      The dell seemed fine to me, but I dont buy them.
                      </font>
                      Yeah, that type of problem is known around here as PEBKAC. (Problem Exists Between Keyboard And Chair). Not this one, though.

                      I generally don't have a problem with Dell, but it was a Company Decision to go with them. The hassle is that Dell can't do anything in less than 3 days. And once you start depending on the computer, it's a real PITA to be without it. (whine mode off)
                      The curse of having precise measuring tools is being able to actually see how imperfect everything is.

                      Comment


                      • #12
                        I was so impatient waiting for my computer to be fixed, I learned how to do it all myself. 10+ years now building my own computers and fixing them, wouldnt have it any other way.
                        IF I have to call up a tech support line and I sense they are reading off a checklist, I hang up.

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