Aliexpress is currently selling ER32 collet chucks with a short square or hex body. I thought it may be good for some quick setups and ordered both for $43 delivered. They came in less than 2 weeks, nice packing and no shipping damages. But when I opened the boxes I became upset. They did not even bother to grind the hex or square body. As you can imagine the part in a collet would have runout in relation to the body. In may case it was .0045" and .010" near the collet in the square and hex chucks. These are actually good numbers for the unground chucks. Both chuck bodies were heat treated, but only to around 23 HRC. The threads and collet taper were machined after heat treatment, the taper was ground.
I contacted the seller and let them know I am not happy. As usual they requested pictures and videos, so I started the dispute on Aliexpress and attached a few pictures. This is the first time I complained to a product quality there. I had a couple of cases before where I never received a product and I got refunded from Aliexpress. Within 15 minutes of my filing I've got an email from Aliexpress to let me know that the dispute was resolved in my favor and I will get a full refund. A minute later I also received an email from Paypal informing me I've got a refund.
For those who don't know Aliexpress is a Chinese version of Amazon. They assist independent sellers in their sales. Aliexpress holds the money paid for about 15 days before releasing it to the seller. In my case the seller never received any money from me. I would call it a good customer service and would continue buying from them. Their prices are very good. The quality varies, but in many cases you can get satisfaction.
I contacted the seller and let them know I am not happy. As usual they requested pictures and videos, so I started the dispute on Aliexpress and attached a few pictures. This is the first time I complained to a product quality there. I had a couple of cases before where I never received a product and I got refunded from Aliexpress. Within 15 minutes of my filing I've got an email from Aliexpress to let me know that the dispute was resolved in my favor and I will get a full refund. A minute later I also received an email from Paypal informing me I've got a refund.
For those who don't know Aliexpress is a Chinese version of Amazon. They assist independent sellers in their sales. Aliexpress holds the money paid for about 15 days before releasing it to the seller. In my case the seller never received any money from me. I would call it a good customer service and would continue buying from them. Their prices are very good. The quality varies, but in many cases you can get satisfaction.
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