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  • Need Outlook, Windows, Help!!!!

    Got an email Thursday from Comcast (my internet provider) saying my email accounts, I have 4, were all shut down due to spamming.

    Of course I flipped and then called them. I found that somehow my Outlook is infected with something that is spamming email.

    I run the latest Norton Internet Security Suite 08 , use Noadware, Adaware Pro, CC Cleaner regularly to protect and keep my computer clean. AND NO I DO NOT GO TO PORN SITES!! just for those that may have that thought in their head.

    I scan it all the time and did it again after I was told. Found nothing. They set me up thru a SSL socket he said, whatever that is so I can send email but it poses problems with file size and some other thing. I need to send files large ones both video and documents for my work. I need to get back on the open port as soon as I can.
    Can anyone tell me how to find this thing and get rid of it. Also how I got it. I have Outlook set at medium high security, does not download pics to email, I never open attachments except from the companies that hire me. How did this happen and what can I do to fix it.

    Thanks I am begging for help.
    Life Is Grand

  • #2
    if they told you what it was ,,,,,,,,,,,,
    just put the name into nortons site and it will tell you how to remove it .

    all the best.markj

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    • #3
      Originally posted by aboard_epsilon
      if they told you what it was ,,,,,,,,,,,,
      just put the name into nortons site and it will tell you how to remove it .

      all the best.markj
      All they said was my email was spamming so they shut it down. I asked what it was and they said they have no way of knowing. They said it was probably a virus doing it.
      Life Is Grand

      Comment


      • #4
        here are the latest threats ..
        youre just going to have to press on the last four ...wade through them ...and figure out if its the one you have ..

        http://www.symantec.com/business/sec...er/threats.jsp

        sorry cant help you more

        all the best.mark

        Comment


        • #5
          here are the outlook ones ...may get you there quicker.

          http://searchg.symantec.com/search?q...ymc_en_US&st=1

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          • #6
            Thanks for the links. My Windows,Office,Outlook are all updated monthly. I would have all those patches. My Norton is updated weekly and scanned so I have all their latest. Comcast seems to think it may be something new. Since I take security seriously and make every effort to stay safe.

            My problem is how do I find it. Formatting and starting again is really not an option.
            I would think if Norton has it in their database then their software would catch it.

            I was told there are programs that can scan the registry to find stuff out of place. I use CC cleaner for that and keep that current. I am at a loss.
            Life Is Grand

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            • #7
              how long has it been going on for

              if its so new ...make sure you update norton every day for the next week or so ...
              maybe norton would have recognised it by then .

              all the best.markj

              Comment


              • #8
                Comcast said it started Wed. night and they shut me down early Thurs. AM

                I did not notify Norton. First they want to charge to talk to you about any problems even though I pay $60 bucks a year for the updates.
                Second they are Indians (India) and I deal with that type customer service daily with my fake full time job and I want to throw them out the window. They try but they do not speak U.S. english. It drives one insane after a half hour. They apologize every minute, keep saying they hope you have a nice day and ask if they catered to your every need all the while I am yelling and repeating myself 100 times and they still do not get it.

                Ok enough of the rant, sorry I had to do it has been building for awhile.

                If you ever have experienced customer service from India weekly you would cherish the thought of suicide.

                Life Is Grand

                Comment


                • #9
                  You might try the free AVG antivirus scan available on their website, or install the free AVG antivirus program and run that, to see if it turns up anything Norton doesn't know about.

                  Have you tried running a virus scan in "safe" mode?
                  ----------
                  Try to make a living, not a killing. -- Utah Phillips
                  Don't believe everything you know. -- Bumper sticker
                  Everybody is ignorant, only on different subjects. -- Will Rogers
                  There are lots of people who mistake their imagination for their memory. - Josh Billings
                  Law of Logical Argument - Anything is possible if you don't know what you are talking about.
                  Don't own anything you have to feed or paint. - Hood River Blackie

                  Comment


                  • #10
                    they have been doing the Indian customer service thing here for years.
                    everyones had a belly full of it

                    just lately its changing

                    companies are now trying to get customers back by stating English only uk based customer services.

                    the Indians are being rapidly finished with .

                    now they have to get rid of the .......press 1 2 or 3..........then put your effing phone number in ..........then listen to muzak for ten Min's.

                    believe it or not our own BT British telecom ..ir the worst for doing this .

                    whenever i phone them up i plug in an old hand dial phone.....system detects this ...and put you right through ...he he he

                    perhaps if you rang Norton on an old phone the Indian system would get screwed and you'd end up talking to someone closer to home ...lol

                    all the best.markj

                    Comment


                    • #11
                      Originally posted by SGW
                      You might try the free AVG antivirus scan available on their website, or install the free AVG antivirus program and run that, to see if it turns up anything Norton doesn't know about.

                      Have you tried running a virus scan in "safe" mode?
                      Thanks for the idea. No I have not run it in safe mode. Did not cross my mind. As a total fool on Windows why would that be different?
                      Life Is Grand

                      Comment


                      • #12
                        Originally posted by aboard_epsilon
                        they have been doing the Indian customer service thing here for years.
                        everyones had a belly full of it

                        just lately its changing

                        companies are now trying to get customers back by stating English only uk based customer services.

                        the Indians are being rapidly finished with .

                        now they have to get rid of the .......press 1 2 or 3..........then put your effing phone number in ..........then listen to muzak for ten Min's.

                        believe it or not our own BT British telecom ..ir the worst for doing this .

                        whenever i phone them up i plug in an old hand dial phone.....system detects this ...and put you right through ...he he he

                        perhaps if you rang Norton on an old phone the Indian system would get screwed and you'd end up talking to someone closer to home ...lol

                        all the best.markj
                        Dial phone, what is that? just kidding....I have not seen one of them for years let alone have one. You guys in the Great White North still have access to rotary phones? The last one I saw was in a museum.
                        Heck I consider a wired phone old fashioned, what a trip down memory lane.
                        Life Is Grand

                        Comment


                        • #13
                          Ya gotta Trojan running..

                          Download a free program called Hijackthis.
                          http://www.spywareinfo.com/~merijn/p...php#hijackthis

                          It will tell you "most" things running on yer box. Some Trojans are able to escape the scan but many are detected. It is a powerful program so be careful while using it. Toss the obvious crap that shouldnt be running.

                          Then after you have cleaned up the registry sufficiently with HJT run a good Trojan detection program such as Trojan hunter. It is one of the most aggressive out there. I actually had to run it a few times just to clear some tight Trojans. Again, all in safemode.
                          http://www.misec.net/trojanhunter/

                          Then download and run A-Squared "free". Good free program for finding malware. It has an up to date list of suspects.
                          http://www.emsisoft.com/en/software/download

                          Then download and run the free version or timed free version of Kaspersky Anti-Virus 7.0. One of the best AV software programs out.
                          http://usa.kaspersky.com/downloads/trial-versions.php

                          I run all these in safe mode. F-8 boot-up.

                          A great site is this
                          http://www.castlecops.com
                          http://www.castlecops.com/HijackThis.html

                          JRouche
                          My old yahoo group. Bridgeport Mill Group

                          https://groups.yahoo.com/neo/groups/...port_mill/info

                          Comment


                          • #14
                            I can not help you on this, but get rid of Norton. I had Norton 360,it cause nonthing but problems with it. I finally went to the free version on AVG.

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                            • #15
                              I also gave up on Norton products, first Utilities, finally Antivirus a few months ago. I am running free Avast, works absolutely great. Give it a try.

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