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  • Machine related cell phone gripe

    This one is happening more and more frequently.Customers who waste my time while talking on the cellphone.

    It happened twice today,two different customers asked me to look at their jobs and give them a quote.I'm standing there talking the job over with them when their phone rings and then I'm standing there waiting on them while they write down a shopping list.Then when they hang up I have to bring them back up to speed on the conversation.Lost about 45 minutes today to such foolishness.

    I'm thinking of two possible actions.Ignore them and walk away until they hang up,or tell them to get off the f---ing phone and stop wasting my time.Am I being un-reasonable?
    I just need one more tool,just one!

  • #2
    Just as in most things- it definitely depends. If they're good customers-add to billable time. If they're reasonable customers-talk to them about it. If they're not worth the time, or energy-hang up.

    P.S. Remind me to "keep it brief" if I ever have to give you a ring.

    Comment


    • #3
      We're a retail business, it might not be best for our business but if they're
      talking on the phone when they come in they get ignored till they
      end the damn call.
      If they are at the parts counter and take a call while we still need
      info from them we'll help someone else till they end the call.
      I think it's just rude to take and then continue a call while you're
      taking up somebody else's time, could at least have the
      manners to excuse themselves!
      Off original topic......bikers come in and don't bother to take off
      their full-face helmets....won't even say more than "hi" to em till it
      comes off.
      I must just be a grumpy bastard!
      Dave P.

      Comment


      • #4
        Originally posted by millwrong
        Just as in most things- it definitely depends. If they're good customers-add to billable time. If they're reasonable customers-talk to them about it. If they're not worth the time, or energy-hang up.

        P.S. Remind me to "keep it brief" if I ever have to give you a ring.
        You missed it,I will stay on the phone with a customer as long as it takes.These are calls I am not part of between them and someone else.They are pratting on about the weather to Joe Blow while I'm standing there doing nothing losing $60/hr revenue half of which is mine.Basically the two today p---ed $22.50 of my money away,that could have bought me a nice Niagra endmill
        I just need one more tool,just one!

        Comment


        • #5
          wierdscience,

          I can understand your frustration completely! It's strange that we live in a society that when someone hears a bell ring (or whatever) they jump.

          Comment


          • #6
            A little twist & threadjack . . . standing at the local NAPA counter waiting on the counter guy to wait on me, phone keeps ringing and he keeps answering it! I wait for about 3-4 conversations in-between he starts asking me what I need. I finally pickup my cell phone and call the store while I'm standing there, counter guy looks at me in amazement! I tell him I'm tired of waiting and this is the only way I can get my order placed!

            Told the store manager this never happens at the local Autozone.

            Guess what? Everytime I go in the store now they wait on me and put the phones on hold


            I agree bill for your lost time, personally I'd tell them to hang up the phone or fireup a piece of machinery!!
            "There is no more formidable adversary than one who perceives he has nothing to lose." - Gen. George S. Patton

            http://www.flowbenchtech.com

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            • #7
              I've said it before but mobiles are a pain in the arse.

              If someone takes a call while im in the middle of something with them and they dont have the manners to say 'i'll ring you back' i just walk away and get on with my own stuff until they can be bothered to find me again.

              It all boils down to manners and respect.
              If it does'nt fit, hit it.
              https://ddmetalproducts.co.uk
              http://www.davekearley.co.uk

              Comment


              • #8
                I agree that when a customer adresses you, you should get their undivided attention for the duration of the transaction, just as they expect your attention when they come in. And in this day and age of technology, there's no excuse. Every cell phone I know of has voice mail. Let the voice mail take the call and call back. Same thing for call waiting. I'm talking to someone on the phone and they say, "Oh, excuse me a minute. I've got another call coming in." WTF? The other caller can leave a message too. Why is ANYONE else more important than this present conversation? It might be the queen or the president calling? What are the chances of that?
                .
                "People will occasionally stumble over the truth, but most of the time they will pick themselves up and carry on" : Winston Churchill

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                • #9
                  I recently saw a sign at my Vet's office that essentially said: "If you're talking on your cell phone, as a courtesy, we will not interupt you"
                  John B

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                  • #10
                    Wouldn't it be nice if their precious little mobiles just didn't work in your nasty workshop that's cluttered with metal and VFD's:

                    http://www.phonejammer.com/

                    "Dunno, everyone complains of that..."

                    Ian
                    All of the gear, no idea...

                    Comment


                    • #11
                      [QUOTE=brucepts] standing at the local NAPA counter waiting on the counter guy to wait on me, phone keeps ringing and he keeps answering it!
                      QUOTE]


                      Had this problem 18 or mor years ago. Had been going to THE only Napa store in the county since I was knee high to Uncle Jack the auto repair man. Finally I talked to the counter guy bout being tired of standing there with money in hand while he chats with the lazy SOB on the phone. Told him "next time it happens I am leaving". Next time I am in and have a BIG list of parts.. He lays them all out on the counter and starts writing them up. Phone rings, he turns away and I walked out. He come running after me asking "where you going? I said I told you before about that phone! I try to be fair. Give them a second chance. Next job I come in with the person who is actually paying for the parts-female customer. Damned if that idiot doesn't do it again! This time I corner ,,,yes corner the owner and bitch. Owner more or less blows me off. In the last 18 years I might have bee in there 5 time because I WILL go somewhere else long before I will be treated like I am being done a favor standing there while some jack off calls on the phone "just to see if they have it or the counter man agrees with the shop the part "might be bad". Service make all the diffence in the world!!!

                      mark61

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                      • #12
                        Originally posted by wierdscience
                        I'm thinking of two possible actions.Ignore them and walk away until they hang up,or tell them to get off the f---ing phone and stop wasting my time.
                        Here's a third option Darin: a tri-band cell phone jammer. $38 with free shipping:

                        http://www.dealextreme.com/details.dx/sku.4355

                        Yes, they're illegal, but they work extremely well. At least, so I'm told

                        "Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did."

                        Comment


                        • #13
                          You should have a corrugated iron building, with a metal door.

                          While certainly not a perfect shield, they usually mess up cell reception well enough that anyone making a call will have to go outside, removing the nuisance..... And their incoming call, if it arrives at all, will probably also require their leaving the building to talk.

                          Once they are out, you are off the hook for not paying attention. And you have time to think about their job without them staring at you as they yak.
                          1601

                          Keep eye on ball.
                          Hashim Khan

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                          • #14
                            defently go for the jammer device that will fix them good eheheheehehh

                            Comment


                            • #15
                              The jammer sounds good,prolly go over better than me snatching the phone out of their hand and jamming it under a 50ton press ram

                              On a side note a 50ton press will make a cheap calculator into a plastic one piece drink coaster
                              I just need one more tool,just one!

                              Comment

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