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  • RancherBill
    replied
    Originally posted by Evan
    Unfair and even illegal business practises are common.
    I too had a Computer Repair Business. All manufacturers were a pain when they were the sole source.

    I have been on both sides of the fence as a Manufacturer Rep and as a Independent Dealer. To summarize my opinion, depending on whether I have taken my meds , the Manufacturer / Authorized Dealer is right, or the Independent Dealer is right. It really is a complex issue.

    What really irks me is the Grey Market stuff on eBay. It is all over the place. This thread is about manufacturers not honoring warranty and I think they are justified.

    The price of the product as it leaves the manufacturer is made up of based on the costs of many different things. Specific deals are done large customers or international operations / customers that may have very specific terms and conditions. There are products sold by manufacturers without warranty or warranty that only kicks in above certain levels. This products leaves the original customer and re-enters the regular market via eBay. The buyer then tries to claim the warranty. He 'never paid for it'.

    The manufacturer can't be held responsible for warranty on these things. I am surprised that the same thing has not happened on eBay US/CA.

    Leave a comment:


  • oldtiffie
    replied
    Petitioning the EU.

    The term "Fit for purpose" has been kicked around without defining what it is and what it mean and how it is applied within and by the EU. Here is a guide:

    http://en.wikipedia.org/wiki/Trade_D...tions_Act_1968

    http://en.wikipedia.org/wiki/Quality_assurance

    These are pretty well aligned with how it is intended to be here in OZ.

    Getting it legislated is one thing - applying it may well be another.

    We have "implied warranties" here which over-ride any other warranty that falls short of the intent of the legislation.

    "Fit for purpose" may not necessarily get the Trader on the hook, not might it prevent you being hooked instead.

    There are rights and obligations on both parties.

    All too often the buyer got it wrong and pretty well hooked himself. If that is the case he is stuck with the cost of his indiscretion.

    Most of the warranties and advertising are very cleverly written and presented.

    The customer is assumed to have made an informed decision in the absence of any proof that the trader was at fault.

    I can't see the intent of the legislation being to protect the customer/buyer from himself.

    I can't see the eBay petition coming to much of substance.

    Leave a comment:


  • kendall
    replied
    Agree there Epsilon, I used to wear levi's exclusively.
    Not for the name, but because they fit well and lasted forever, then they got to be the 'in thing' and price shot up, while quality seemed to go downhill. If you aren't looking for the name, there is no difference between levis and K-mart no-name jeans.
    Still like the levi jackets because of the fit, and I like how the pocket liner makes another pocket inside that's great for keeping a pad and pen while leaving the real pockets open.

    Ken.

    Leave a comment:


  • aboard_epsilon
    replied
    There was once a big thing with wearing branded jeans ..501's and wranglers ..wernt proper jeans if they didn't have the above names on them in days gone by..

    i think its died a death now ..them days are gone

    it's a case of who the hell cares what brand of jeans your wearing to me ..or any other type of clothing .

    if i can get them for £3 a pair i will buy them ..and don't care a hoot what's written on them..........or if they are womens jeans with the button on the wrong side.

    all the best.markj

    Leave a comment:


  • Mark McGrath
    replied
    Originally posted by Alistair Hosie
    This is complicated.They would not supply their jeans to Asda but asda got them in bulk from the USA were they sold for a lot less than in the uk.Now why am I telling you this simple when you buy a product the warranty is not free it is included as part of the purchase price .Therefore if you buy them cheaper from somewhere not supplied by the manufacturer's consent or will, you may in fact be getting them cheaper but without manufacturers warranty
    That does not matter because in UK law your contract is with the retailer.Therefore what goes between Asda and the manufacturer is no concern to the customer.The retailer by law must sell you goods fit for the intended purpose.

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  • Timleech
    replied
    Originally posted by Alistair Hosie
    This is complicated.I know some companies levi, or wrangler jeans was a good example.They levi or wrangler took Asda a large supermarket to court for selling their products too cheaply. Asda said it was doing so to help their customers, as levi wrangler were too expensive for ordinary folk ,Asda lost the argument went like this wrangler levi whichever I can't remember said that the fact was because that their products were so expensive that they the products were regarded by the customer Us as being as high level product and that to sell them cheaply would ruin the expensive brand image .Asda lost the case in court !!! the jeans manufacturer won.They would not supply their jeans to Asda but asda got them in bulk from the USA were they sold for a lot less than in the uk.Now why am I telling you this simple when you buy a product the warranty is not free it is included as part of the purchase price .Therefore if you buy them cheaper from somewhere not supplied by the manufacturer's consent or will, you may in fact be getting them cheaper but without manufacturers warranty as the manufacturers might argue that cheap meant without paying for warranty.Alistair ps hope this makes sense
    Dunno whether or not it makes any sense. I used to buy Wrangler jeans, haven't had any for donkeys' years.
    Our washing machine packed up last week, & I had run out of working trousers fit to wear. Went to the local ASDA & bought two pairs of own brand jeans at £3 a pair (maybe $5), perfectly wearable jeans. Scarcely worth washing them at that price!
    It begs all sorts of questions about how they manage to buy, import and sell them for that price but just then I wasn't complaining.
    European law gives a basic warranty for all retail purchases anyway.

    Tim

    Leave a comment:


  • Alistair Hosie
    replied
    I know mark but never the less this has nothing to do with the point I am making.regards Alistair

    Leave a comment:


  • aboard_epsilon
    replied
    Asda's now owned by wallmart

    all the best.markj

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  • Alistair Hosie
    replied
    This is complicated.I know some companies levi, or wrangler jeans was a good example.They levi or wrangler took Asda a large supermarket to court for selling their products too cheaply. Asda said it was doing so to help their customers, as levi wrangler were too expensive for ordinary folk ,Asda lost the argument went like this wrangler levi whichever I can't remember said that the fact was because that their products were so expensive that they the products were regarded by the customer Us as being as high level product and that to sell them cheaply would ruin the expensive brand image .Asda lost the case in court !!! the jeans manufacturer won.They would not supply their jeans to Asda but asda got them in bulk from the USA were they sold for a lot less than in the uk.Now why am I telling you this simple when you buy a product the warranty is not free it is included as part of the purchase price .Therefore if you buy them cheaper from somewhere not supplied by the manufacturer's consent or will, you may in fact be getting them cheaper but without manufacturers warranty as the manufacturers might argue that cheap meant without paying for warranty.Alistair ps hope this makes sense

    Leave a comment:


  • RKW
    replied
    I believe we worked for the same company then ...

    I have one even better than actual degrees. One of our "previous" CEOs actually "participated" in a Harvard School of Business class. Read: "did not complete..."

    Said so right on her resume. Now that is qualification of talent and ability if I ever heard it.

    Originally posted by andy_b
    don't you be talking smack about dear Carly! i had the pleasure or working for her and her mentor Rich McGinn. two idiots that shouldn't be allowed anywhere near a technology company. i don't recall which is which, but one had a medieval history degree, and the other had a psychology degree. perfect candidates for the position of CEO.

    andy b.
    Last edited by RKW; 07-09-2009, 04:17 PM.

    Leave a comment:


  • andy_b
    replied
    Originally posted by lazlo
    Yeah, that's Carly's legacy. She turned a proud engineering firm into a consumer print cartridge company. There should be a special place in Hell...

    I had a job offer from the VLSI Technology Center in Fort Collins, where HP designed their PA-RISC, and later the McKinley, microprocessors. My Wife and I loved the area, but even then (2001), it was pretty clear that Carly was going to divest all the engineering work, and focus on ink cartridge sales.

    That's also about the time that HP started "chipping" their ink cartridges, so they thoughtfully shut down the printer when HP has decided that it's time for you to buy new ink (instead of when the cartridge is actually empty).

    don't you be talking smack about dear Carly! i had the pleasure or working for her and her mentor Rich McGinn. two idiots that shouldn't be allowed anywhere near a technology company. i don't recall which is which, but one had a medieval history degree, and the other had a psychology degree. perfect candidates for the position of CEO.

    andy b.

    Leave a comment:


  • John Stevenson
    replied
    Only sent to rich people, poor people need not apply

    .

    Leave a comment:


  • aboard_epsilon
    replied
    Ive not had the petition message .

    all the best.markj

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  • John Stevenson
    replied
    There is no need to send it to US or OZ Ebay users as they have no say in EU matters, only the UK and the EU part of Europe.

    You know this is really hard work, there is a world outside of the US you know.



    Just screen grabbed this and checked the Ebay link as being valid, it also came over as an email linking back to this page as well.

    This isn't the link. it's the main Ebay page that has to be signed in, I entered it not clicked a link.

    .

    Leave a comment:


  • oldtiffie
    replied
    Not in OZ - so far

    Back to the purported/supposed eBay email.

    Nothing in my eBay "Messages" folder in my account.

    Unless I am the odd one out in OZ and assuming that I'm typical, it appears that the genuine message - as seemingly on received in UK - does not apply to OZ (Australia).

    There are some very heavy - and enforced - legislation here against cartels, Retail Price Maintenance, collusion and anti-competition pratices in the market-place.

    A manufacturer, retailer or reseller of goods that are new can only advise the Recommended Retail Price (RRP) - but it rarely happens now. It has been turned on its head as many retailers use it as a marketing ploy to to show how much you "save" when buying at their advertised price/s as compared to RRP.

    Selling fraudulent goods is banned if they are sold as "original" - ie stuff made in Asia and advertised as "original" - ie "pirated" goods. They are confiscated at Customs if caught coming in or Federal and State authorities once "in". Pirated CD/DVD and ""Designer" clothing from external and external (illegal) sources are similarly dealt with. The legislation is intended to preserve the product but not the margin.

    Then, of course there is copyright law.

    But despite all the opinions thus far, and in the absence of any applicable advice here to the contrary, it seems that the restrictions in place in the eBay sites in the UK/EU don't apply here - so far.

    We have quite a number of current Free Trade Agreements that we have to comply with as well.

    But again, back to topic, I can understand some genuine manufactures not liking the "Buy it now" stuff on eBay if the manufacuter has an "exclusive/rectricted" dealership/servive arrangements in place, but I'd have thought that would be limited only to jurisdictions where it was legally allowed and enforceable.

    Leave a comment:

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