Announcement

Collapse
No announcement yet.

Enco and QC

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Enco and QC

    They are loosing money. On my last purchase anyway. Saw the free shipping and 15% sale so decided to get some of their ground angle blocks.

    Dont. The finish is terrible. Looks like a 20 grit wheel was used. And its square, I checked it on the granite with a cylindrical square just as a prelim check. It is cut square. I havent done any real measurements though. I dont see the need. The surface finish is pretty rough. Ill prolly just use them for setup angles on the mill after I put some holes in them.

    But where they lost money was with the adjustable angle plate I bought. I was unhappy to see the made in India sticker first off. But ALL the rust is what was the deal breaker.

    Yup, the manufacture sent it out on the long boat trip with not enough lube goop and wrapped in a plastic sheet. Plastic sheet wrapped metal going through all the temperature changes and prolly a high humidity factory made for a nice lil rust factory.

    Where enco screwed up is not checking the 40lbs of steel before shipping it to me free shipping.

    I will usually pay UPS a buck a pound for heavy dense items, thats the going rate for small customers. So that would be about 40 bucks to ship. Say enco gets a high volume discount and only has to pay 30 or even 25 bucks. Lets say they get a deep discount and only pay 50%, so that would be 20 bucks to ship to me the first time.

    Problem is I am returning it. So they pay another 20 bucks to get the rusted part back and they still have to ship a good one out to me (free shipping). So if they have REALLY good UPS shipping they are out 60 bucks in shipping for a 56 dollar part. And the 56 bucks is deeply discounted. Its normally just under 200 bucks. But it was in the flyer for less then the additional 15% off of that, thats why it was only 56 bucks.

    And really, they prolly only paid 20 or 40 bucks for the part. But they are already in the hole for shipping at this point.

    I hated seeing that made in India sticker. They are on the bottom rung these days for metal products. But really, the metalwork is getting better with them. Not so many voids and trash in the castings like I have seen.

    Kinda like a progression of the countries. Used to be way back when that Japan (great stuff now) had the crappy imports, then that went to Taiwan, (decent stuff now) then China (getting on board), now India (still working on it). Watch. You will see made in the Philippines next for machine tooling. And Europe has the progression of tooling also. Just not as fast moving as Asia and the surrounding areas.

    But man, either way, enco lost money on this sale. Real money for shipping. Bet they will open the boxes more often. The woman (great woman) even said she will have them open the package to make sure its ok.

    Anyway, just a story. I still buy as much as I can from them. Specially when the free shipping and 15% off deals are combined and its in the sales flyer, and I need it.

    And they do hold true to satisfying the customer. I could have sent the angle blocks back on their dime. But I might use them and its a lesson learned for me. Ill eat that one. They werent that much. JR
    My old yahoo group. Bridgeport Mill Group

    https://groups.yahoo.com/neo/groups/...port_mill/info

  • #2
    Im betting Enco will just tell you to keep it.

    Comment


    • #3
      Go direct

      Why not buy it from Shars?
      http://www.shars.com/product_categor...0plate&&page=3

      Or Mcmaster-Carr etc?

      Or better yet, buy it direct from China or India?

      Comment


      • #4
        JTRouche' experience is all too common. Giveen my experience with imported Asian stuff, I'd shrug and scrape. I'd have figured I'd have to doctor up anything from an importer from the get go. I've bought a lot of stuff from importers over the years and while the price was low compared to stuff from a "quality" upplier I figure the time I spent in re-working it as part of the game. Regardless I made out like a bandit for the price, the savings paying for my time at shop rates and then some.

        If the hypothetical purchaser buys consumer grade import machine shop equipment expecting consistantly high quality he's deluded. For the money spemt on import shop equpment you frequently buy what amounts to a kit of assembled parts that have to be dismantled, fitted and adjusted, then re-assembled and tested. Sad but them are the de-facto rules.

        It's a Murphy's Law thing. Anything you buy hoping to put it to work immediately on receipt is bound to be a dud needing hours of work to make it right.

        I hear you about the progression Japan, Taiwan, China etc. Sooner or later we'll get to Nigeria or Chad.
        Last edited by Forrest Addy; 12-07-2010, 07:09 AM.

        Comment


        • #5
          Originally posted by JRouche
          But where they lost money was with the adjustable angle plate I bought. I was unhappy to see the made in India sticker first off. But ALL the rust is what was the deal breaker.

          Yup, the manufacture sent it out on the long boat trip with not enough lube goop and wrapped in a plastic sheet. Plastic sheet wrapped metal going through all the temperature changes and prolly a high humidity factory made for a nice lil rust factory.

          But man, either way, enco lost money on this sale. Real money for shipping. Bet they will open the boxes more often.
          The woman (great woman) even said she will have them open the package to make sure its ok.
          No, they won't.

          I posted this back in 2007:

          Send it back?
          http://bbs.homeshopmachinist.net/showthread.php?t=24049

          I went through three tilting angle tables. Each was worse than the previous. And no, they wouldn't let me keep it (I didn't ask, either).

          "Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did."

          Comment


          • #6
            Enco is good for some things. On the other hand, there are irregularities from time to time. Best to just call them and get a return authorization. They won't care at all.

            They are doing such a large volume that a few returns are part of the cost of doing business. A few disgruntled customers won't hurt their bottom line one iota.

            I could tell you some Enco stories but you all probably know how they go. When you buy Asian items, you have to be prepared for some flaws. Otherwise, just buy top quality American items all of the time....ahh, where would that be?

            Comment


            • #7
              Originally posted by gnm109
              Enco is good for some things. On the other hand, there are irregularities from time to time. Best to just call them and get a return authorization. They won't care at all.
              For the record, I wasn't complaining about Enco, just pointing out that they don't seem to care at all about returning items.

              Although, the first thing Enco does is try to file an insurance claim against UPS. They did that with that rusty angle table I posted -- the customer service lady tells me to hold while she files a UPS claim.

              I said "Wait, this was in a sealed package -- this isn't UPS's fault!" The Enco woman chuckled, and said, "Oh, it's OK."
              "Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did."

              Comment


              • #8
                Originally posted by Forrest Addy
                JTRouche' experience is all too common. Giveen my experience with imported Asian stuff, I'd shrug and scrape.
                Yup.. That was my first thought when I saw the angle plates. They look to be perfect candidates for a good ol fashioned scraping.

                But.... That's one craft I don't think I'll ever get to try out. I'm no good with ANYTHING freehand.

                Pencil and pen, chisel and mallet or knife and fork, much less a metal scraper. JR
                My old yahoo group. Bridgeport Mill Group

                https://groups.yahoo.com/neo/groups/...port_mill/info

                Comment


                • #9
                  I hated seeing that made in India sticker.
                  Ditto! The minute I spy that on a newly received purchase, I figure I threw my money away.

                  Unfortunately, it appears no vendors want to proudly display the "Made in India" logo next to their pictured products, thus allowing you to 'opt out'.

                  Fred

                  Comment


                  • #10
                    This is nothing new. I bought one of these back in '98 from ENCO with exactly the same type of rust as LAZLO's but in more places and the Made in India sticker. It was wrapped in that smelly wax paper that really didn't protect it.

                    Who knows maybe they've all been sitting in a damp warehouse since Hector was a pup.

                    Anyway , I kept mine, used it once for a non precision part and put it away. I even moved it from NJ to TX with me but it would take a while to find it if I wanted too.

                    Generally I have had very good luck with ENCO and will continue to buy from them. I got some pink surface grinding wheels from them that are outstanding and my 12 x 18 surface plate with free shipping was also very pleasing.

                    I also have no complaints about Shars or CDCO.
                    Maybe I'm just lucky
                    Illigitimi non Carborundum 😎
                    9X49 Birmingham Mill, Reid Model 2C Grinder, 13x40 ENCO GH Lathe, 6X18 Craftsman lathe, Sherline CNC mill, Eastwood TIG200 AC/DC and lots of stuff from 30+ years in the trade and 15.5 in refinery unit operations. Now retired. El Paso, TX

                    Comment


                    • #11
                      THEY are paying for return shipping? How did you DO that?

                      They made ME pay to ship back bad goods...... THEY didn't pay a nickel, and I paid to ship them TO me also. So I was on the hook for ALL the shipping, despite THEIR product being crappy.
                      1601

                      Keep eye on ball.
                      Hashim Khan

                      Comment


                      • #12
                        The stuff coming out of India seems to be worse than any of the post war goods that ever came out of far East Asia.
                        Having spent a couple weeks on a couple consulting jobs in India a few years ago I was able to observe first hand their "manufacturing" processes. In a word.....Crude. The more moving parts in a product, the worse it gets. Example: Parts that should be heat treated are, in a rather unique way. Held with bamboo tongs over a dung fire till smoked tinged and then dipped in used oil of dubious origin. I could go on for hours, much of which I wouldn't not have believed if I hadn't seen it with my own eyes. Then, in the bigger cities like New Delhi, there are the beggers the freaks and the stench......no way am I ever going back. BTW, "New" Delhi was designed for 1/2 million people - 14 million live there, 28 time more than the design. Yes, that 14 million people and then another 1/2 million cattle wandering loose, yes as in free roaming loose - everywhere - streets, alleys, thorough fares, highways. If 4 hooves can stand on it and there is not a cow on it now, just wait a few and there will be.
                        Damndest sight I ever saw was a filthy turbaned guy driving a wood wheeled single axle cart being pulled by a camel while talking on a cell phone ..... amazing!

                        Tim T G, that was a heck of a deal last May on Enco 12 x 18" grade A surface plates.... $37 & free shipping. Bought only 1 and had buyers remorse for not buying a dozen. LOL Could have sold them all and made a buck or two.
                        The problem with ordering the 18 x 24" when on sale with Free Shipping is that the ship weight is about 252lbs. and is "truck" shipment only. The driver is not obligated to help you so a guy is between a rock and a hard spot if alone with no lift equipment, when the truck arrives.

                        Comment


                        • #13
                          I wanted to send back some junk India tooling.. Enco told me to keep them, and credited my credit card for the tools and shipping.

                          Comment


                          • #14
                            Forgot to mention something else about Enco. The SPI brand calipers they sell at 2x to 3x the price, would be identical to the "import" brand calipers, if it weren't for the "SPI" label. Had a chance to examine them side by side under high magnification.

                            Comment


                            • #15
                              Originally posted by Amigo
                              Forgot to mention something else about Enco. The SPI brand calipers they sell at 2x to 3x the price, would be identical to the "import" brand calipers, if it weren't for the "SPI" label. Had a chance to examine them side by side under high magnification.

                              Quite right. Apparently they are all made in the same alley in Singapore or Hong Kong.

                              Comment

                              Working...
                              X