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  • Discount Machine Shop

    I bought a 4 x 4 x 4 angle plate from Discount Machine Shop on EBAY on July 12. Money was taken from my paypal account on July 14 and I still don't have the angle plate.

    The angle plate was coming from Shars. I have purchased from Shars in the past and never had a problem, but I am thinking this will be the only 2 times I purchase from Discount Machine Shop. FIRST AND LAST.

    Shars is a great company to deal with. Discount Machine Shop, forget it.

  • #2
    File a complaint with EBay.

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    • #3
      2 weeks? Boy you whine quick. Around here 3 weeks+ to deliver means it got kicked around customs for 2 weeks and 6 days.

      Remind me not to sell anything to you.
      Play Brutal Nature, Black Moons free to play highly realistic voxel sandbox game.

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      • #4
        Originally posted by Dr Stan
        File a complaint with EBay.
        I've done that and they tell me to contact the dealer. The dealer tells me it has been shipped.

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        • #5
          Originally posted by Steve Seebold
          I've done that and they tell me to contact the dealer. The dealer tells me it has been shipped.
          That's not filing a complaint.

          File an "Item Not Received or Substantially Different Than Described" claim here:

          http://resolutioncenter.ebay.com/

          Ebay will rule in your favor. But you're also not giving it enough time -- the surface plate may be dropped-shipped from China.
          "Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did."

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          • #6
            According to the rules you have 45 days to file a refund claim with paypal. Big companies ofter will not reply to email. I would send an email to see what they have to say. Ask for a tracking number. No matter what they say file a refund claim anyway you can always cancel the claim. If you miss your 45 day deadline there is nothing you can do. By filing a claim it forces the company to get off there butt they have about 10 days to send you the item other wise you get a refund.

            There is a down side to filing a claim, if the company is planning to send you the item but not for another 3 weeks they will let you have your refund and send you nothing. You get your money back and the company acts like you never bought anything from them. I have been down this road a few times I usually give them about 35 days before I file the claim.

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            • #7
              Agreed entirely on filing a complaint... unless they provide a tracking number which definitively shows "delivered", you win.

              That said, just call 'em. Shars IS Discount Machine Shop. It is just their eBay moniker. One and the same.

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              • #8
                Yes Shars and discount machine are the same outfit and buying from discount machine on E-Bay is the same as ordering from Shars, they don't always deliver so fast either!

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                • #9
                  You have to remember that you bought the plate from DMS then they in turn go and buy it from some Chinese dealer in China, then after the plate passes customs in China it's put on the most cost effective slow boat to the US and then if your luck and it does not spend a week end or holiday in some warehouse, it gets shipped to your address.
                  _____________________________________________

                  I would rather have tools that I never use, than not have a tool I need.
                  Oregon Coast

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                  • #10
                    Originally posted by lugnut
                    You have to remember that you bought the plate from DMS then they in turn go and buy it from some Chinese dealer in China, then after the plate passes customs in China it's put on the most cost effective slow boat to the US and then if your luck and it does not spend a week end or holiday in some warehouse, it gets shipped to your address.

                    Thus becoming the very famous Slow Boat from China. The last item I had drop shipped from China took 6 weeks, from their door to mine.


                    jack
                    jack

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                    • #11
                      Just call Shars, and they'll give you an update. They will not steal your money, I can assure you. Try to avoid speaking to the bunch of youngsters who take orders and don't know what they're talking about. Ask for Cindy.
                      Mike
                      WI/IL border, USA

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