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Ebay Makes me MAD there own RULES are worthless!!

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  • Ebay Makes me MAD there own RULES are worthless!!

    I sold an item on ebay, it has 7 photos, and a good discription about 6 paragraphs. I clicked Ebay option NO REFUNDS. The discription says in several places NO REFUNDS unless buyer pays all postage and all fees.

    Buyer did not read the auction page, he looked at the photos then bid. Now he wants a full refund.

    I said, You apparently did not read the auction page.

    He said. So what I want a refund.

    I said, Send it back you get a full refund minus postage, ebay fees, and paypal fees.

    He said, I want all my money refunded.

    I said, read the auction.

    He filed a claim with ebay.

    I clicked the option to reply to his claim. After responding to his claim to continue the ONLY option gives me is to give the guy a full refund.

    The only way to continue is to give the guy a full refund.

    WHAT THE HELL!!!!!!!!!!

    I clicked the Ebay option. NO REFUNDS ON THIS ITEM. Does that mean nothing??????????????

    If that means nothing then why does Ebay have that OPTION??????????????

    It looks to me like anyone can complain for any reason and Ebay demands you give them a full refund no matter what.

    I refuse to continue. In 10 days or what every the guy automatically gets his refund. Its not a problem I can sell it again. What makes me mad is the buyer does not read the auction and Ebay option No refunds accepted is worthless and Ebay refuses to hear my side of the story.

    Once many years ago I had a buyer just like this guy. He Beat the item to death with a hammer before returning it and he got a full refund and the item was distroyed. Ebay has no option for the seller to collect on that.

  • #2
    Originally posted by gary350
    I sold an item on ebay, it has 7 photos, and a good discription about 6 paragraphs. I clicked Ebay option NO REFUNDS. The discription says in several places NO REFUNDS unless buyer pays all postage and all fees.
    Gary. This is at least the third time you've posted here that you sold something on Ebay that the buyer wanted to return.

    Does that tell you something?

    I've never had a buyer who wanted to return something I've sold on Ebay.

    As we've explained to you numerous times, "No Refunds" refers to buyer's remorse. You are still required by the Uniform Commercial Code to deliver the item as described in the ad. If it is not, you must accept the return and refund the purchase price, including shipping one direction.

    Ebay is not a place to pass on junk to unsuspecting buyers. You're a retail merchant, with all the responsibilities involved in interstate commerce.

    So post the auction number, so we can comment on the condition of the item in question...
    "Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did."

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    • #3
      You have two companies ..even though one owns the other ..they don't act the same ..eBay and PayPal

      So eBay says you can have no refunds ..but they pay with PayPal and it's over-ruled .

      all the best.markj

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      • #4
        http://www.youtube.com/watch?v=wkA7ok5MySk

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        • #5
          Check the guys feedback,if it's less than 98% he's an Ebay looter.
          I just need one more tool,just one!

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          • #6
            I gave up on ebay several years ago when prices began soaring beyond ridiculous. Then they started creating rules to protect the buyer without caring about the seller and I became very glad I did. I suspect there are a pretty sizable difference between the amount of buyers and sellers, and ebay is just pandering to the masses = the buyers.

            The part I really dont understand is allowing buyers to post feedback but not the seller. Call me crazy, but I was always of the opinion that fair is fair. IMHO they should let the trash talk go both ways if at all. While I agree buyer's protections are good to an extent, there should be seller's protection as well.
            "I am, and ever will be, a white-socks, pocket-protector, nerdy engineer -- born under the second law of thermodynamics, steeped in the steam tables, in love with free-body diagrams, transformed by Laplace, and propelled by compressible flow."

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            • #7
              I'm with Lazlo. Lets see the auction, and figure out if there is any lesson we can take from it, because it does seem like an awfully big coincidence if you're refunding again.

              On the other hand - lets say that the auction and item were great, but it is 100% the buyer being a jerk. Is there any opportunity for the buyer's claims to be evaluated, or does the buyer always win the refund claim by default?

              -Matt

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              • #8
                Originally posted by Ryobiguy
                I'm with Lazlo. Lets see the auction, and figure out if there is any lesson we can take from it, because it does seem like an awfully big coincidence if you're refunding again.

                On the other hand - lets say that the auction and item were great, but it is 100% the buyer being a jerk. Is there any opportunity for the buyer's claims to be evaluated, or does the buyer always win the refund claim by default?

                -Matt
                +1

                is one forever stuck with on screen 'options' or is there a way to get to real person? Considering they are assuming the role of arbitrator in a commercial matter there ought to be?
                .

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                • #9
                  Originally posted by gary350
                  Once many years ago I had a buyer just like this guy. He Beat the item to death with a hammer before returning it and he got a full refund and the item was distroyed. Ebay has no option for the seller to collect on that.
                  I can't understand people.......I bought a grain truck from this guy about 6 yrs ago and he had a really clean Ford tractor sitting there and I just casually asked about it, seems he sold it and this guy purchased it used to for his needs then ran it down the road slamming it into reverse until it quit working, then demanded a full refund for faulty equipment, I think the estimate was around 10K to repair. Apparently after he did some investigating this fella does this quite regular.......something should be hit repeatedly with a hammer but it's not the equipment or goods..........
                  Opportunity knocks once, temptation leans on the doorbell.....

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                  • #10
                    Originally posted by justanengineer
                    The part I really dont understand is allowing buyers to post feedback but not the seller. Call me crazy, but I was always of the opinion that fair is fair. IMHO they should let the trash talk go both ways if at all. While I agree buyer's protections are good to an extent, there should be seller's protection as well.
                    First, sellers can post feedback but only positive feedback.

                    Second, fair wasn't fair under the old rules. Sellers would misrepresent product and if the buyer wasn't happy and posted negative feedback, the seller would retaliate in kind which kept unhappy buyers from leaving proper feedback. This way isn't perfect either but I'd rather have it like this.

                    Yep, life would be a whole lot simpler if everyone was honest.

                    Steve

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                    • #11
                      I always thought that just giving the buyer the right to leave feedback was bogus, though I understand it was to stop sellers requiring the buyer to leave positive feedback, or they would retaliate with a negative.

                      The way to stop that would be to not release the feedback results till both party's had posted, or the time allowance to leave feedback had expired.

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                      • #12
                        Originally posted by Mcgyver
                        +1

                        is one forever stuck with on screen 'options' or is there a way to get to real person? Considering they are assuming the role of arbitrator in a commercial matter there ought to be?
                        Ebay openly violates the same UCC code the swear to live by.They swear up and down that they are only responsible for putting the buyers and sellers together,but the reality is vastly different.They and Paypal by default inject themselves into any disputes that arise.
                        I just need one more tool,just one!

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                        • #13
                          I Love Ebay

                          I have sold over 300 items on ebay and purchased about the same.Probably about $6000 total.I have had about $30 worth of ''bad'' deals.Life is not perfect . If you are insistent that you are in the right and no one is going to cheat you ,then I think that you must deal face to face with people that you know and trust and avoid all dealings with strangers. Edwin

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                          • #14
                            I just bought a 10HP 3 phase motor & gear reduction unit for 1 cent. Seller has no feedback. I wonder if I'll get it. Hope so it looks great. I buy on ebay & have got burned a few times with no help from ebay or paypal. They did help with a 15KW Onan generator I bought. They kept wanting me to send it back. They didn't understand it's 1000#. I've been cheated by people from Canada the most by far. Now I just refuse to deal with them at all.

                            Y566 BLUE MAX ELECTRIC MOTOR 10 HP (320739780783
                            "Let me recommend the best medicine in the
                            world: a long journey, at a mild season, through a pleasant
                            country, in easy stages."
                            ~ James Madison

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                            • #15
                              E-bay is a slight bit messed up now a days. However, about a month ago, I completed a transaction that I was quite happy with, I got what I bought. Simple, then I got a 15% refund this morning.

                              If that happens every day, I'm fine with that. Of course, I e-mailed the lady and she faux powed, and had to refund somebody for being an e-bay douche, and got the names mixed up and I got the money. I pushed it back to her since I was happy with what I got.

                              Semi OT question, semi dealing with E-bay. Anybody deal with that e-bates thing? Log in there and then go to e-bay and get half a percent back???

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