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OT: TNT Duty fees

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  • OT: TNT Duty fees

    Hi. Thought I would take the time to rant about TNT duty fees so nobody else gets stung.

    $20 valued package (Under the limit that duty is supposed to be charged), Marked commerical sample (No duty)... Month after getting the package, TNT sends me a note saying I owe them $30.74 and if I don't pay, it will 'endanger my credit' with them.

    A: Im pertty sure its illegal to give someone a credit line without there permission in canada. Can anyone confirm?
    B: its illegal to charge duty on something.. thats not supposed to have duty charged.
    C: Its insane to charge $30+ duty on a $20 declared value package, Most of that lame brokerage fees etc (Oh, and $3 tax ON the fees, More then the actual tax applyed to the package itself) (USPS/canada post charges $5+14% tax) UPS allready has had 2 class action lawsuits for similar bull.
    D: they recently sent me a notice from a lawyer.. In new jersey. Who has absolutely NO authority here in canada.
    Right now im about 40+ days due. After all, if its gonna take them a month to bill me, they can't be in a rush to get paid can they?

    They also claim cheque is how they wanna be paid. Well thats great except I don't even have a cheque book and havent writen a cheque in.. 10+ years. It is the 20th century after all. (21st depending on who you ask)

    Gonna call em up tomarrow on it.. though its tempting just to ignore it and see what they do. they have sent me about 6 due notices by now (Most with the same date?), Musta cost them something to send that.

    Sure would be funny if they tryed to take me to coart. How much does a lawyer cost a company like that? $30 for awnsering the phone id suspect, And considering they have allready broken 2 laws.. (And don't seem to have a canadian lawyer), I don't see them winning jack squat.

    3rd result for 'TNT duty' on google is 'TNT Express Canada scam' (Related to huge duty fees, billed long after package recived, in many cases, more duty then the package was valued at), And for the life of me I can't find any pages on google that break down the typical TNT fees, So theres no way I could even be informed about those fees.

    So basicly they are guilty of illegaly giving a credit line without consent, illegaly charging duty on duty fee packages, Not allowing me any right to refuse the package based on the duty fees (USPS/Canada post does not hand over the package untill you pay, Like a sane company), And being stupid enough to expect a USA lawyer to have jurisidiction over a Canadian.

    Oh, and they are rated F- by the BBB. http://www.bbb.org/kitchener/busines...uga-on-1164238

    Anyone else have any TNT duty storys?
    Last edited by Black_Moons; 08-24-2011, 09:51 AM.
    Play Brutal Nature, Black Moons free to play highly realistic voxel sandbox game.

  • #2
    who is TNT ?

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    • #3
      I am surprised they let you ship explosives. $20 dollars worth of TNT isn't going to blow much up I think.
      Location: The Black Forest in Germany

      How to become a millionaire: Start out with 10 million and take up machining as a hobby!

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      • #4
        TNT are a big multi national delivery /shipping company ,I am surprised you have not heard of them they operate here in the uk and are very good and quick too. Alistair
        Please excuse my typing as I have a form of parkinsons disease

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        • #5
          As the song says"Proud to be an American". I have a friend who lives in Canada & deals with this kind crap all the time. But I know, you have health care.
          "Let me recommend the best medicine in the
          world: a long journey, at a mild season, through a pleasant
          country, in easy stages."
          ~ James Madison

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          • #6
            Yeah our health care, No point on even getting started on that subject.

            Probably the majority of the smaller items in my shop has been ordered thru MSC or Enco. I'm well versed in the shipping rape were forced to endure. Small, low dollar shipments aren't cost effective. Now I always save up and make much larger orders. Even with shipping MSC and Enco beat any tool supplier in Canaduh by more than enough to make it worthwhile.

            Black Moons, I'm no legal expert but I'd be very cautious if I were you. They hold all the cards and no doubt have lawyers on retainer. In todays world fair and right means nothing in the legal system. You might want to contact Canaduh customs about the duty charges. TNT are required to follow customs rules and regulations.

            Pete

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            • #7
              I suspect they do not have a canadian lawyer on retainer, Or they would of put his name ontop of the lawyer letter they sent me insted of the stupid new jersey lawyer.

              lol, Just called them 'Im sorry my system is all frozen up, can't look at your invoice, Can I get your name and number and call you back" "No thanks, I'll call back later"

              Worthless company (TNT express)
              Last edited by Black_Moons; 08-24-2011, 04:06 PM.
              Play Brutal Nature, Black Moons free to play highly realistic voxel sandbox game.

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              • #8
                Originally posted by Black_Moons
                Hi. Thought I would take the time to rant about TNT duty fees so nobody
                else gets stung.

                $20 valued package (Under the limit that duty is supposed to be
                charged), Marked commercial sample (No duty)...

                B: its illegal to charge duty on something.. that's not supposed to
                have duty charged.

                C: Its insane to charge $30+ duty on a $20 declared value package,
                most of that lame brokerage fees etc (Oh, and $3 tax ON the fees,
                Did TNT actually charge duty, or did they merely charge brokerage fees
                for clearing the parcel through customs.

                Perhaps post a breakdown of the amounts and descriptions.

                I am fairly confident that had the shipment come by UPS or FedEx
                ground service, similar brokerage & handling fees would have been
                levied. No, this doesn't make it acceptable, but it just points out
                that all the couriers are playing a similar game.

                It won't brighten your day, but I have to comment about being upset
                by the growing numbers of US vendors who choose to no longer sell
                to Canadian customers in whole or in part because of the grief they
                experience arising from reactions due to 'unexpected' service charges
                from the couriers.

                As you are already aware, the answer is to request shipment by
                USPS/CanPost. If the vendor declines, then find another vendor,
                suck up the courier's surcharges as a cost of conducting business
                internationally or do without.

                Just please don't pee in the pond that the rest of us still wish to
                drink from.

                .

                Comment


                • #9
                  Breakdown of fees:
                  $1.08 GST (Funny I thought we used HST in this Province?)
                  $1.41 Customs duty
                  $3.25 TNT services GST (Tax on further fees)
                  $10 Disbursement charge
                  $15 Canadian brokerage fee.

                  As you can see, they charged me more tax on thier services then they did on the entire package.

                  They also gave me no option to refuse the package, No advanced warning apon recite of the package, And AFAIK, illegaly extended me a line of credit I did'nt authorize.
                  Last edited by Black_Moons; 08-24-2011, 05:43 PM.
                  Play Brutal Nature, Black Moons free to play highly realistic voxel sandbox game.

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                  • #10
                    Originally posted by Black_Moons
                    Breakdown of fees:
                    $1.08 GST (Funny I thought we used HST in this Province?)
                    $1.41 Customs duty
                    $3.25 TNT services GST (Tax on further fees)
                    $10 Disbursement charge
                    $15 Canadian brokerage fee.

                    As you can see, they charged me more tax on thier services then they did
                    on the entire package.

                    They also gave me no option to refuse the package, No advanced warning
                    upon receipt of the package, And AFAIK, illegally extended me a line of credit
                    I didn't authorize.
                    If we look at this as though it had travelled hypothetically via USPS/CanPost.

                    Assuming CanPost were screening to rule, then
                    1. There would still be the 5% GST on the $20 declared value ($1.08)
                    2. They could exercise their discretion to ignore the 'Commercial Sample'
                      and charge applicable duty ($1.41)
                    3. They would charge their flat brokerage fee ($5.00)
                    4. And add HST ($0.65)
                    For a total of $8.14 due on arrival.

                    As I see it, the principal difference is that CanPost is either much more
                    efficient than private industry at clearing goods (hence the lower brokerage
                    fee: $5 vs $25), or else they are subsidizing the cost of this service to
                    Canadians.

                    As for extending a line of credit, my expectation is that the convention
                    these days is that if a customer has agreed to have goods shipped to
                    him by a given carrier, then he tacitly extends Power-of-Attorney to
                    the carrier for the purposes of acting as the customer's agent in
                    clearing that shipment through customs.

                    For one-time clients, this greatly smooths the process of crossing the
                    border. In the old days, if you didn't already have a previously existing
                    account with the carrier that specified a name for the broker you wanted
                    to handle the process, then someone from the carrier had to call you to
                    find out whether you had a broker or if you intended to clear the shipment
                    yourself and so on. Clearing items for an individual could be a drawn out
                    process - and relatively expensive, too, if you elected to have a Customs
                    Broker do the work.

                    In earlier times, UPS used to call me to ask whether I had a broker preference
                    or whether I wanted them to clear the goods. How things have changed
                    since then ...

                    .

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                    • #11
                      And I would'nt mind paying $8. $30 is crazy however.

                      Asked my bank today, and they basicly said that without my permission/consent (And reading the terms and conditions..) they are definately NOT allowed to authorize me a line of credit.
                      Play Brutal Nature, Black Moons free to play highly realistic voxel sandbox game.

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                      • #12
                        Just pretend you bought off eBay and send back an empty box!

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                        • #13
                          Originally posted by 914Wilhelm
                          Just pretend you bought off eBay and send back an empty box!
                          I have actualy thought of that. Just tell them I refuse to pay thier duty and they can come pick up and return the package. (Telling the seller no refund needed).

                          Well, Not an empty box. Id saw some 2x4 up to put in there. Get the weight right yaknow.
                          Play Brutal Nature, Black Moons free to play highly realistic voxel sandbox game.

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                          • #14
                            Just tell them that you'll broker the package yourself. They MUST allow you to broker the package yourself if you want to. If they say it's too late and the package is already delivered, ask them whether they'd prefer to explain their screwup to a judge, or just go to hell.

                            If they file ANY court papers immediately file a motion to have the venue changed to your local courthouse. There's just about no chance a change of venue would be denied, and that would add the cost of either shipping a lawyer to your location, or retaining one in your location. Either option adds a significant cost to them.

                            If they just keep sending legalish paperwork from their jersey slimeball, tell them to look up barratry and either file or f&#% off.

                            All you usually have to do is let them know that it'll cost more to push it than they could possibly recoup.

                            Of course, I am not a lawyer, nor do I play one on TV. I do have a lot of experience dealing with slimy gits like this though.

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                            • #15
                              This is exactly the same stunt that UPS gets up to here in Australia, didn't know that TNT also got up to this highway robbery.

                              When a seller insists on shipping via UPS, I politely decline and take my business elsewhere. Now I know to do the same if TNT is involved.

                              Just as an aside, TNT stands for Thomas Nationwide Transport and is a company that started in Australia and is still listed on the ASX and has its' headquarters here.

                              From memory they are pretty big in some of the European countries, eg the Netherlands.

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