I just wanted to praise GMT, so often we hear the negative about vendors/suppliers but not so much when they go above and beyond in customer service.
Late last November, I bought a "scratch-n-dent" 6" vise during their Black Friday Sale that I found out about here. When it arrived, it had a few more issue's then scratches and dents, so I took pictures and emailed them to Dave, within 12 hours he had a brand new vise on the way to me, and told me to keep the old one as it was not worth shipping the old one back.
Fast forward to today (Saturday) at about 6:20pm EST, I was doing taxes and could not find a receipt/invoice for the vice, so I sent a email asking if the could help at all, and at 6:47pm EST I received a reply from Dave with my invoice attached in PDF form.
Talk about great customer service! I just cannot say enough about Dave or GMT, the products are super high quality as well.
Late last November, I bought a "scratch-n-dent" 6" vise during their Black Friday Sale that I found out about here. When it arrived, it had a few more issue's then scratches and dents, so I took pictures and emailed them to Dave, within 12 hours he had a brand new vise on the way to me, and told me to keep the old one as it was not worth shipping the old one back.
Fast forward to today (Saturday) at about 6:20pm EST, I was doing taxes and could not find a receipt/invoice for the vice, so I sent a email asking if the could help at all, and at 6:47pm EST I received a reply from Dave with my invoice attached in PDF form.
Talk about great customer service! I just cannot say enough about Dave or GMT, the products are super high quality as well.
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