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  • malware problem....I know you guys can give me some guidance...

    I'm pretty sure I've got some malware stuck on my computer.

    My paid for AVG virus software doesn't find it.

    The free microsoft malware program doesn't find it.

    The name of it is Isearchdotfantasticgamesdotcom. Don't go there.

    Here's a web page that discusses how to remove it manually (this came from a google seach of the name. It's a "redirect" search engine program. It looks like a search engine, but doesn't return very useful results, and can apparently lead to other bad things happening later on.

    https://www.google.com/#hl=en&sclien...w=1435&bih=758



    I have tried to remove the problem manually, following the youtube guidance, but I can't get my windows 7 lenovo laptop to enter safe mode, no matter how I press the F-8 key during a restart sequence.


    Any guidance here???


    My next step is to try a roll back to a previous save point prior to the problems.



    thanks in advance,

    doug

  • #2
    I would try these:

    http://www.malwarebytes.org/products/
    http://www.bitdefender.com/scanner/online/free.html
    http://housecall.trendmicro.com/

    I would also boot into safe mode, F8 during boot, if at all possible.
    JV16 is what I use as a registry cleaner along with CCleaner.
    And after all that I would run my defragger.

    good luck

    paul
    paul
    ARS W9PCS

    Esto Vigilans

    Remember, just because you can doesn't mean you should...
    but you may have to

    Comment


    • #3
      To get to safe mode ...

      run msconfig .. and click on the boot tab. You will see a safe boot section .. click it.

      there ya go
      John Titor, when are you.

      Comment


      • #4
        I had a redirect trojan on one of our computers which had AVG virus protection; it drove me nuts and simple fixes like malwarebytes etc would not fix the problem. I went to bleeping computer, registered and asked for help using my other computer. One of the experts there walked me through several steps, including logging on in safe mode, creating a log at each step and sending it to them. It took a few days of back and forth posting, but when completed, the computer was better than ever.

        http://www.bleepingcomputer.com/

        Comment


        • #5
          I concur with getting help from one of the support forums if you can't fix it easily yourself. Some of the malware is so good it requires programmes like combofix to repair, these programmes are however not suitable to run yourself. I got help at Majorgeeks but there are quite a lot of forums similar to that and bleepingcomputer. The help is free in principal, but if you appreciate their (and your) time you can paypal them some beer money.

          Of course if rolling back to a previous restore point fixes it that's much better. But proper rootkits laugh at restore points...

          Edit: next to the regular anti virus my usual fix programs for my relatives are:
          Malwarebytes
          Eset online scanner
          Super antispyware
          (I also used Tdsskiller and have heard some good things about Comodo cleaning essentials)

          If you want to visit suspicious sites or want to run programmes like keygen.exe you might benefit from sandbox programmes like Sandboxie. This allows you to run the specific programme or the browser isolated from the rest of your computer.

          Igor
          Last edited by ikdor; 05-20-2013, 10:16 AM.

          Comment


          • #6
            Go to hijack this. It is a great program(free) Scan, check off the ones you want to get rid up (the redirect) and click clean. Works great!

            Comment


            • #7
              When we get a pc with a malware infection on it, we take a backup of the hard disk image for forensics if needed, back up the user data to a key, put the windows cd in it and reinstall it. Same for servers.
              Sounds drastic, but very little survives a reimage if you have the cd's to reinstall things and most of the time its quicker than researching it all, installing crap, editing the registry etc. We have also found new stuff out in the wild that the anti malware programs didnt know about, not even this survives a wipe.

              Comment


              • #8
                I have given up on Malware Bytes, Hijack This, and the mainstream commercial antivirus programs.

                I have had success with Microsoft Security Essentials, which has superceded Windows Defender.

                http://windows.microsoft.com/en-us/w...tials-download

                When compared with the other programs I have used, I suspect many of them don't do a thing, or are themselves malware.

                My computer runs faster, and when it slows down, I run a full scan, and most times something is found.

                Comment


                • #9
                  Do you use that AS your main security (anti virus) program or ALONG WITH another one? If "along with" then what is the other one.

                  I am concerned about compatibility. And the advisability of using two or more such programs on the same computer.



                  Originally posted by SteveBausch View Post
                  I have given up on Malware Bytes, Hijack This, and the mainstream commercial antivirus programs.

                  I have had success with Microsoft Security Essentials, which has superceded Windows Defender.

                  http://windows.microsoft.com/en-us/w...tials-download

                  When compared with the other programs I have used, I suspect many of them don't do a thing, or are themselves malware.

                  My computer runs faster, and when it slows down, I run a full scan, and most times something is found.
                  Paul A.

                  Make it fit.
                  You can't win and there is a penalty for trying!

                  Comment


                  • #10
                    Originally posted by Paul Alciatore View Post
                    Do you use that AS your main security (anti virus) program or ALONG WITH another one? If "along with" then what is the other one.

                    I am concerned about compatibility. And the advisability of using two or more such programs on the same computer.
                    The only other program vaguely resembling an anti-virus is the Microsoft Fix-It program.
                    It's in Beta, but it works pretty darned good, compared to most of the "free" junk out there.
                    https://login.live.com/login.srf?wa=...1033&id=266967

                    Comment


                    • #11
                      Sorry Steve .. have to disagree

                      I wouldn't call Malwarebytes and Hijack This ... "free junk" they are used by some
                      extremely knowledgeable people.

                      The community is pretty quick to isolate malware disguised as anything else.

                      Nothing wrong with your choices. I just didn't want the less experienced afraid to use
                      some of the most justifiably popular programs out there.

                      no offense intended.
                      John Titor, when are you.

                      Comment


                      • #12
                        Originally posted by mikeamick View Post
                        Sorry Steve .. have to disagree

                        I wouldn't call Malwarebytes and Hijack This ... "free junk" they are used by some
                        extremely knowledgeable people.

                        The community is pretty quick to isolate malware disguised as anything else.

                        Nothing wrong with your choices. I just didn't want the less experienced afraid to use
                        some of the most justifiably popular programs out there.

                        no offense intended.
                        I recall some remedy from them, but not as effective/long lasting as Microsoft Security Essentials.

                        Comment


                        • #13
                          I recently had a browser redirect virus that Malwarebytes nor any other available program would get rid of. This YouTube video did the trick. Easy!
                          http://www.youtube.com/watch?v=jkPtWjarxI8

                          Comment


                          • #14
                            I used to have to deal with this when I was an ISP.
                            I usually would load one of the recommended cleaners if just a small problem but found that if it was larger I would just reload.

                            It is easier and faster to load your data to another machine, test it and then format the drive and reload the system.
                            You spend too much time chasing the registry entries and other small errors and usually miss a few.

                            One other thing to watch for is the rootkits and other problems with the hard drive that will require a hard format of the drive before reload.
                            The soft format used with the operating system sometimes would not cut it.
                            Guaranteed not to rust, bust, collect dust, bend, chip, crack or peel

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