It has always worked perfectly in the past, but now it's broken. It first said there were 10 important updates, so I started the download. It took almost twenty minutes to download the updates, which is much longer than it has ever taken in the past. (I checked the internet speed later, and it's fine.) Then it started installing the updates.
It stalled on the fourth update, so I opened the help window and had it check for problems. It said it found and fixed a problem, the update window said to restart the computer, and that went OK.
Then I checked for updates again, and there were seven important updates. It never finished the download part, so I opened the troubleshooter thing again, but it just went on and on "resolving problems", so I cancelled that. The update window was now showing "you're set to automatically get updates".
I tried to restart the download, but the cursor turned into sideways arrows (like you'd use for adjusting the size of the window), and wouldn't do anything. Couldn't close the update window, and couldn't do anything else, so I restarted the computer.
This time I just selected one update (for Explorer), and that worked OK, and I restarted the computer again.
Now there are six important updates left, but it will never finish the download, and the troubleshooter thing just locks up the computer.
I tried going to the Microsoft update site directly (that worked better on the XP computer), but it just tells you to use the update app on the computer.
Any suggestions?
It stalled on the fourth update, so I opened the help window and had it check for problems. It said it found and fixed a problem, the update window said to restart the computer, and that went OK.
Then I checked for updates again, and there were seven important updates. It never finished the download part, so I opened the troubleshooter thing again, but it just went on and on "resolving problems", so I cancelled that. The update window was now showing "you're set to automatically get updates".
I tried to restart the download, but the cursor turned into sideways arrows (like you'd use for adjusting the size of the window), and wouldn't do anything. Couldn't close the update window, and couldn't do anything else, so I restarted the computer.
This time I just selected one update (for Explorer), and that worked OK, and I restarted the computer again.
Now there are six important updates left, but it will never finish the download, and the troubleshooter thing just locks up the computer.
I tried going to the Microsoft update site directly (that worked better on the XP computer), but it just tells you to use the update app on the computer.
Any suggestions?
Comment